Singing
Hi, I’m
Ariel Jacobs
Customer Success, Psychology, Healthcare
Miami,FL
Summary
If there's one thing that has shaped my personal and professional life, it is connection. For that reason, everything I do comes from a place of understanding and compassion, driven by real data. My experience reaches across sales, customer success, and administrative operations- allowing me to hone in on skills from each one to create the best experience possible.
Overview
5
years of professional experience
4
Certificates
4
years of post-secondary education
Work History
Alpha Bravo DevelopmentMiami, FL
Client Success Manager
5 2023 - Current
Job overview
- Led client engagement initiatives, including weekly executive updates, strategic business reviews, and
daily communication through SaaS platforms to ensure alignment and satisfaction. - Proactive client relationship management, leveraging advanced interpersonal communication to
strengthen partnerships and drive business outcomes - Proficient service through CRM platforms such as Salesforce, Slack, & Monday.com.
- Collaborated with cross-functional teams to develop innovative, client-centric strategies and drive business growth.
UdioMiami, FL
Customer Success Specialist
07.2024 - 04.2025
Job overview
- Responded to member inquiries via support ticketing system, ensuring timely and empathetic resolution.
- Contributed to improving and streamlining internal workflows to enhance customer support efficiency.
- Developed a strong understanding of Udio’s AI-powered platform to effectively support customers and address inquiries related to AI systems and functionality.
Umo, Cubic
Customer Success Intern
06.2023 - 09.2023
Job overview
- Analyzed raw usage data to identify high-demand locations, delivering insights that enabled the
marketing team to strategically place targeted banners and optimize campaign effectiveness. - Contribution to success plans & related assets, actively promoting business growth
- Data-driven decision-making processes for the creation of new reports, responding to identified needs & contributing to improved outcomes
Reformation
Sales Associate
09.2021 - 02.2023
Job overview
- Constantly exceeding sales goals through customer relationship building & verbal expertise
- Increasing revenue by becoming the top seller & producing more than 16% of entire sales
- Marketing to clientele (200+) through email & content creation through proficient writing skills
- Strong development in attention to detail, organization, & market research
- Experience recording sales in Excel sheets, creating complementary equations.
FIU Health Services AdministrationMiami, FL
Administrative Assistant
09.2020 - 04.2021
Job overview
- Developed copy for institutional communications, crafting clear, engaging announcements and email
campaigns distributed across FIU audiences. - Executed data entry and research initiatives to support administrative projects, ensuring accuracy and
timely completion. - Leveraged social media marketing strategies within administrative projects to strengthen audience
engagement and brand presence
Education
Florida International UniversityMiami, FL
Bachelor of Arts from Psychology
09.2021 - 04.2024
MAST @ FIU
High School Diploma
01.2018 - 05.2021
Skills
Growth strategies
undefinedCertification
Google: Foundations of Data Analysis
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkLocation Preference
RemoteHybridImportant To Me
Career advancementCompany CultureWork-life balancePersonal development programsTeam Building / Company RetreatsInterests
Trying new coffee places
Nature
Running
Meditation
Animals
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Collaborated with Co-Founders and Project Management departments to create focused client strategies that boosted satisfaction.
- Collaborated with team of 20+ in the development of custom software systems.
- Created Client Tracking Dashboard by introducing Excel for documentation tasks.
- Hosted daily client calls to answer questions, deliver updates, and discuss issues, promoting an open environment that resulted in increased communication.
- Alleviated customer issues immediately through careful research, case triaging, and active listening, enabling problems to be remedied before escalation.
Languages
English
Native or Bilingual
Spanish
Limited Working
Software
Salesforce
Hubspot
Asana
Mondaycom
Intercom
Zendesk
Microsoft Ecosystem
Google Ecosystem
Timeline
Customer Success Specialist
Udio
07.2024 - 04.2025
Customer Success Intern
Umo, Cubic
06.2023 - 09.2023
Florida International University
Bachelor of Arts from Psychology
09.2021 - 04.2024
Sales Associate
Reformation
09.2021 - 02.2023
Administrative Assistant
FIU Health Services Administration
09.2020 - 04.2021
MAST @ FIU
High School Diploma
01.2018 - 05.2021
Client Success Manager
Alpha Bravo Development
5 2023 - Current