Summary
Overview
Work History
Education
Skills
Websites
Certification
Work Preference
Interests
Work Availability
Accomplishments
Languages
Software
Timeline
Hi, I’m

Ariel Jacobs

Customer Success, Psychology, Healthcare
Miami,FL
Ariel Jacobs

Summary

If there's one thing that has shaped my personal and professional life, it is connection. For that reason, everything I do comes from a place of understanding and compassion, driven by real data. My experience reaches across sales, customer success, and administrative operations- allowing me to hone in on skills from each one to create the best experience possible.

Overview

5
years of professional experience
4
Certificates
4
years of post-secondary education

Work History

Alpha Bravo Development
Miami, FL

Client Success Manager
5 2023 - Current

Job overview

  • Led client engagement initiatives, including weekly executive updates, strategic business reviews, and
    daily communication through SaaS platforms to ensure alignment and satisfaction.
  • Proactive client relationship management, leveraging advanced interpersonal communication to
    strengthen partnerships and drive business outcomes
  • Proficient service through CRM platforms such as Salesforce, Slack, & Monday.com.
  • Collaborated with cross-functional teams to develop innovative, client-centric strategies and drive business growth.

Udio
Miami, FL

Customer Success Specialist
07.2024 - 04.2025

Job overview

  • Responded to member inquiries via support ticketing system, ensuring timely and empathetic resolution.
  • Contributed to improving and streamlining internal workflows to enhance customer support efficiency.
  • Developed a strong understanding of Udio’s AI-powered platform to effectively support customers and address inquiries related to AI systems and functionality.

Umo, Cubic

Customer Success Intern
06.2023 - 09.2023

Job overview

  • Analyzed raw usage data to identify high-demand locations, delivering insights that enabled the
    marketing team to strategically place targeted banners and optimize campaign effectiveness.
  • Contribution to success plans & related assets, actively promoting business growth
  • Data-driven decision-making processes for the creation of new reports, responding to identified needs & contributing to improved outcomes

Reformation

Sales Associate
09.2021 - 02.2023

Job overview

  • Constantly exceeding sales goals through customer relationship building & verbal expertise
  • Increasing revenue by becoming the top seller & producing more than 16% of entire sales
  • Marketing to clientele (200+) through email & content creation through proficient writing skills
  • Strong development in attention to detail, organization, & market research
  • Experience recording sales in Excel sheets, creating complementary equations.

FIU Health Services Administration
Miami, FL

Administrative Assistant
09.2020 - 04.2021

Job overview

  • Developed copy for institutional communications, crafting clear, engaging announcements and email
    campaigns distributed across FIU audiences.
  • Executed data entry and research initiatives to support administrative projects, ensuring accuracy and
    timely completion.
  • Leveraged social media marketing strategies within administrative projects to strengthen audience
    engagement and brand presence

Education

Florida International University
Miami, FL

Bachelor of Arts from Psychology
09.2021 - 04.2024

MAST @ FIU

High School Diploma
01.2018 - 05.2021

Skills

Growth strategies

undefined

Certification

Google: Foundations of Data Analysis

Work Preference

Work Type

Full TimePart TimeContract WorkInternshipGig Work

Location Preference

RemoteHybrid

Important To Me

Career advancementCompany CultureWork-life balancePersonal development programsTeam Building / Company Retreats

Interests

Singing

Trying new coffee places

Nature

Running

Meditation

Animals

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Accomplishments

  • Collaborated with Co-Founders and Project Management departments to create focused client strategies that boosted satisfaction.
  • Collaborated with team of 20+ in the development of custom software systems.
  • Created Client Tracking Dashboard by introducing Excel for documentation tasks.
  • Hosted daily client calls to answer questions, deliver updates, and discuss issues, promoting an open environment that resulted in increased communication.
  • Alleviated customer issues immediately through careful research, case triaging, and active listening, enabling problems to be remedied before escalation.

Languages

English
Native or Bilingual
Spanish
Limited Working

Software

Salesforce

Hubspot

Asana

Mondaycom

Intercom

Zendesk

Microsoft Ecosystem

Google Ecosystem

Timeline

Customer Success Specialist

Udio
07.2024 - 04.2025

Customer Success Intern

Umo, Cubic
06.2023 - 09.2023

Florida International University

Bachelor of Arts from Psychology
09.2021 - 04.2024

Sales Associate

Reformation
09.2021 - 02.2023

Administrative Assistant

FIU Health Services Administration
09.2020 - 04.2021

MAST @ FIU

High School Diploma
01.2018 - 05.2021

Client Success Manager

Alpha Bravo Development
5 2023 - Current
Ariel JacobsCustomer Success, Psychology, Healthcare