ARIEL JAIME
Richmond Hill,NY
Summary
Experienced administrative professional with a proven track record in fast-paced office environments. Dedicated and hardworking team player, adept at efficiently completing a range of clerical tasks and providing valuable staff support. Known for being responsible, punctual, and highly productive, even when working independently with minimal supervision.
Overview
11
11
years of professional experience
Work History
Studio Coordinator
ABC IMAGING
08.2022 - Current
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Established administrative work procedures to track staff's daily tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Patient Services Representative
RMA LONG ISLAND IVF
09.2021 - 08.2022
- Took copayments and compiled daily financial records.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Used Athena to schedule appointments.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assisted patients in filling out check-in and payment paperwork.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Verified patient insurance eligibility and entered patient information into system.
Customer Service Representative
ABC IMAGING
09.2019 - 03.2020
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Print and Marketing Associate / Supervisor
STAPLES
04.2014 - 09.2019
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Troubleshot equipment to reduce service calls and downtime.
- Implemented policies and standard operating procedures for continuous improvement.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Supervised ongoing daily production phases.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Managed staff hiring, training and supervision.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Created and implemented strategies for improving operational efficiency and accuracy.
Education
Bachelor of Arts - GRAPHIC DESIGN
BERKELEY COLLEGE
06-2026
High School Diploma -
HILLCREST HIGH SCHOOL
06.2014
Skills
- Appointment organization skills
- Graphic design proficiency
- Project coordination
- Operational oversight
- Microsoft Word
- Microsoft office
- Leadership
- Organization and time management
- Graphic arts
- Adobe creative suite
- Multitasking and prioritization
Languages
Spanish
Limited Working
Timeline
Studio Coordinator
ABC IMAGING
08.2022 - Current
Patient Services Representative
RMA LONG ISLAND IVF
09.2021 - 08.2022
Customer Service Representative
ABC IMAGING
09.2019 - 03.2020
Print and Marketing Associate / Supervisor
STAPLES
04.2014 - 09.2019
Bachelor of Arts - GRAPHIC DESIGN
BERKELEY COLLEGE
High School Diploma -
HILLCREST HIGH SCHOOL
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