Ariel Johnson
Baton Rouge
Summary
Dedicated Customer Service Professional with many years of experience improving client interactions and resolving issues effectively. Proven track record of boosting customer retention rates by 20% through personalized problem-solving and efficient communication.
Overview
17
17
years of professional experience
Work History
Equipment Operator I
Taylor Communications
Dallas, TX
10.2022 - 01.2026
- Operated heavy machinery to complete construction tasks efficiently.
- Conducted routine inspections and maintenance on equipment to ensure optimal performance.
- Installed shafts, adjusted rollers and loaded materials to prepare machine for production runs.
- Inspected finished products for defects, ensuring specifications were met and adjusted settings to maintain accuracy.
- Identified and resolved mechanical issues during operation to minimize downtime.
- Adhered to all safety procedures and maintained a clean and organized work environment.
Licensed Insurance Agent
Sitel
Remote
01.2022 - 10.2022
- Managed client inquiries and provided tailored insurance solutions based on individual needs.
- Developed and maintained strong relationships with clients to ensure retention and satisfaction.
- Interviewed clients to assess their financial situation, existing coverage and risk management needs.
- Recommended, explained and sold the appropriate insurance policies to clients.
- Processed applications, renewals and policy changes while assisting clients with claims to ensure satisfaction.
- Maintained compliance with state insurance laws and regulations.
Processing Teller
GardaWorld Cash Services
Dallas, TX
02.2021 - 01.2022
- Accurately counted and verified lage amounts of currency , coins, and check deposits, often using automated sorting equipment.
- Opened, verified and logged funds from night depository bags and daily incoming mail.
- Maintained strict and proper balancing of vaults, cash drawers and daily transaction records.
- Adhered strictly to banking, federal and company security procedures to identify and detect counterfeit currency or potential fraud.
- Worked with minimal supervision to meet very strict deadlines for armored car pickup and vault balancing.
- Prepared detailed daily reports and entered transaction data into computerized systems.
Rural Mail Carrier
USPS
Carrollton, TX
03.2020 - 02.2021
- Cased and sequenced mail and packages for the assigned route before leaving the facility.
- Delivered mail and packages to residential and business mailboxes. Collected outgoing mail from roadside boxes.
- Frequently operated mail trucks often using my personal vehicle, along a prescribed route.
- Obtained signatures for registered, insured or certified mail.
- Used portable electronic scanners to track parcel deliveries.
Assistant Manager
Dollar Tree
Baker, LA
06.2017 - 04.2020
- Assisted in running daily operations, maintained and reviewed inventory and ensured a safe and clean environment.
- Hired, trained, coached and scheduled staff, along with monitoring performance and conducting reviews.
- Handled customer complaints ensuring high satisfaction and enforcing service standards.
- Handled payroll, created reports for the store manager and tracked sales for performance metrics.
- Acted in place of store manager during their absence and assisted with implementing company policies and goals.
Customer Service Manager
Walmart
Zachary, LA
10.2008 - 06.2017
- Supervised front-end operations, including managing cashiers, service desks and self checkout.
- Resolved customer issues and complaints.
- Managed cashiers breaks and lunches, assigned registers and ensured adequate coverage.
- Overseen register transactions, returns and exchanges while conducting audits on register accuracy.
- Performed price checks.
- Approached browsing customers to determine buying preferences.
- Processed bill payments, wire transfers and cashed checks.
Education
High School Diploma -
Clinton High School
Clinton, LA05-2006
Skills
- Heavy equipment operation
- Worksite safety
- Multitasking
- Equipment inspections
- Time Management
- Cash Handling
- Communication skills
- Organizational skills
- Computer Literacy
- Inventory Control
- Store Management Experience
- Flexible
- Problem-Solving
Timeline
Equipment Operator I
Taylor Communications
10.2022 - 01.2026
Licensed Insurance Agent
Sitel
01.2022 - 10.2022
Processing Teller
GardaWorld Cash Services
02.2021 - 01.2022
Rural Mail Carrier
USPS
03.2020 - 02.2021
Assistant Manager
Dollar Tree
06.2017 - 04.2020
Customer Service Manager
Walmart
10.2008 - 06.2017
High School Diploma -
Clinton High School