Ariel Jones
Humble,TX
Summary
Meticulous Copy Editor with 5 years of experience honing detailed understanding of grammatical, style and syntax considerations for diverse publication styles. Deadline-driven writer and editor with collaborative approach to project completion and time management. Flexible project manager with creativity in juggling numerous projects at once to satisfy rigorous content demand.
Overview
13
13
years of professional experience
Work History
Freelance Copy Editor
Self Employed Writer
10.2017 - Current
- Reviews and edited content for correct grammar and style.
- Develops and maintains database of high-quality boilerplate copy, enabling faster service and turnaround for time-sensitive projects.
- Produce clear, concise and accurate content to reflect tone and level of authority appropriate to content.
- Responsible for the social media and content management for a local church, including lead copywriting, creative direction, and photography for all digital channels. Also in charge of the creative direction, branding, and design process of the church's website.
- Write compelling fashion and lifestyle-related blog posts, leveraging keyword optimization to drive organic traffic and increase rankings in search engines.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
- Provided concise and constructive editorial feedback to writers to improve article and story writing.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
Business Operations Advisor
Dell Technologies
Houston, TX
01.2021 - Current
- Spearhead the enablement’s Leadership Dashboard project to consolidate “big picture” data for quarterly business reviews, reducing manual labor, conserving funds, and increasing service/product quality through simplified monitoring
- Curate and recommend standard operating procedures to revitalize/enhance processes and streamline workflow
- Execute quality assurance, system integration, and user acceptance testing to successfully complete the “go-live” experience portal implementation for 1,000+ global users
- Liaise and cross-collaborate with the enablement operations departments to support project-based activities and validation of services
- Partner with Program Managers to develop global-level solutions through ad hoc reports, dashboards, and applications to meet client needs and increase revenue
- Formulate a ticketing application for 100+ resource management users requesting shadows, consolidating interactions into one thread, improving communication with customers, and maintaining customer service standards
- Coordinate with the Resource Management, Enablement Operations, and Project Management to troubleshoot and achieve data needs and analysis results.
State Reporting Manager
Connections Academy
Houston, TX
01.2018 - 01.2021
- Mentored a team of 6 data assistants and aligned full-cycle recruitment with team collaboration and performance management to enhance team efficiency and productivity in a remote working environment
- Revitalized processes by implementing change initiatives and transitioning the school’s information system migration to a new AWS-powered student information system for a campus of 7000+ students
- Maintained 100% compliance with internal and regulatory requirements by producing and delivering data-backed reports to facilitate the evaluation and implementation of process efficiency, and data management improvements across the state reporting team
- Championed, recommended, and executed the implementation of service quality improvement strategies to maximize business growth and increased the account's revenue by 4% within 1 year
- Fostered a healthy and positive working environment by resolving matters in a timely fashion, exceeding employee satisfaction ratings by 40% within a year, and reducing employee turnover by over 50%.
Program Coordinator
KIPP
Houston, TX
01.2017 - 01.2018
- Maintain 100% compliance with food safety regulations by conducting weekly quality assurance audits
- Curated and published marketing materials for the child nutrition department, increasing leads and educating students on healthy eating and linked benefits
- Conducted site visits across 17 campuses, garnered data and reported on meal service to the child nutrition department to verify compliance purposes and inform decision-making for the state
- Oversaw daily operational activities to ensure the timely fulfillment of organizational objectives.
Field Operations Manager
Uplift Education
Dallas, TX
01.2015 - 01.2017
- Assessed and resolved non-compliance concerns by developing food safety training materials to pass a mandated safety audit with a score above 80 within 4 months of employment
- Directed 6 site managers and 30+ employees and facilitated performance improvement-focused training sessions, resulting in enhanced staff skills and productivity within 6 months of employment
- Optimized inventory control and guaranteed efficient resource utilization to enhance service quality delivery.
Education
Master of Business Administration (MBA) - Information Technology
Texas Tech University
Bachelor of Science - Food Service Management
Sam Houston State University
Skills
- Project Management
- User Story Creation
- Social Media Management
- Proof Review and Approval
- Date and Statistics Verification
- Topic Assignment
- Grammatical Skills
- Content Editing
- Spelling, Punctuation and Syntax
- Editorial Standards
- Readability Improvement
Websites
Timeline
Business Operations Advisor
Dell Technologies
01.2021 - Current
State Reporting Manager
Connections Academy
01.2018 - 01.2021
Freelance Copy Editor
Self Employed Writer
10.2017 - Current
Program Coordinator
KIPP
01.2017 - 01.2018
Field Operations Manager
Uplift Education
01.2015 - 01.2017
Master of Business Administration (MBA) - Information Technology
Texas Tech University
Bachelor of Science - Food Service Management
Sam Houston State University
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