ARIEL JONES
Metairie,United States
Overview
23
23
years of professional experience
Work History
Program Support Clerk
DEPARTMENT OF VETERAN AFFAIRS (This is a federal job)
New Orleans, LA
01.2023 - Current
- Provides clerical support by answering multi-line telephone systems, greeting and escorting visitors, sorting and distributing mail
- Produces a variety of documents utilizing word processing software functions, working from handwritten drafts, edited copies, or electronic files
- Performs document searches and related administrative work as needed to ensure completeness of personnel records
- Prevents payroll errors through regular timesheet and payroll processing verifications
- Ensures submission of payroll forms and/or documents to the payroll office for timely and accurate deductions from the employee's pay
- Uses payroll software to input data and prepare checks or direct deposits
- Reviews time sheets and work charts to detect and reconcile payroll discrepancies
- Reviewing or processing requests for personnel actions; Researching, correcting, and validating pay transactions; and utilizing office automation and various program applications in order to research information
- Verifies attendance, hours worked and pay adjustments to post information onto designated records
- Providing managers, employees, and job applicants with specific and directly applicable information on the organization's recruitment and placement procedures, practices, policies, and guidelines
- Updates tracking spreadsheets with metrics and used data to create charts and reports
- Delivers range of basic and advanced clerical support for daily and special project needs
- Coordinate logistics for successful conferences, meetings and special events.
SPECIAL DUTIES-Health Benefits Assistant-(ELIGIBILITY TRAINING)
DEPARTMENT OF VETERANS AFFAIRS
New Orleans, LA
01.2023 - Current
- Posses' comprehensive knowledge applying HR procedures along with technical methods pertaining to veteran application benefits
- Determines eligibility category and entitlements for beneficiary verifying DD214, rating letters, and other discharge certificates while also knowledgeable in differentiates NSC, SC, POW, presumptive eligibility, Chapter 17- (these patients eligible only for care and service-connected conditions)
- Communicates orally and writing concerning eligibility entitlements, VSO, and Health Care Professional
- Enters updates of eligibility in DHCP and enrollment systems VES
- Obtains demographic data from patients, representatives or family members to complete applications for medical benefits, including financial information provided from advance directives and insurance information by completing means test when needed utilizing data from 10-l0EZ and 10-l0EZR
- Registering patients who require registration for treatment purposes
- Enters all pertain information into the DHCP data base with addition to dispositions of applications, reading physicians orders in CPRS to make future appointments or admit
- Completes means test and scans into VES.
Manufacturing Technician
INTEL
Hillsboro, OR
11.2017 - Current
- Exemplifies exceptional organizational and attention to detail skillset Manufacturing Technicians run and maintain factory equipment and assembly processes, monitor and check the product quality and document results in strict adherence to protocols in a discrete manufacturing environment
- Posses the ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
- Strong interpersonal, communication and listening skills
- Strong verbal and written communication skills
- Trains employees to perform normal factory operations at a highly efficient level
- Demonstrates leadership qualities in embracing new manufacturing technologies and methods introduced by management and getting buy in from peers to do the same
- Ability to plan coordinates, develop facts and/or resolve support problems in an effective and efficient manner
- Ability to communicate both orally and in writing with a diverse group of individuals
- Knowledge of security and suitability processes in order to complete the full range of duties associated with credentialing process for new hires, security clearance upgrade
- As a team player, work directly with management and co-workers to help drive improvements in the production process
- Develops direct reports by providing challenging tasks and assignments; provide developmental feedback
- Working on level Ill Operations.
SPECIAL DUTIES-Transportation Assistant
Department of Veteran Affairs
05.2023 - 12.2023
- Correctly determining eligibility for the program, and processing requests
- It will also include correctly determining which of several fund control points to utilize, entering authorizations, maintaining manual and electronic accounting records
- Receives invoices for payment of transportation services: investigates authorizations, orders, and/or utilizes the Computerized Patient Record System (CPRS) to review medical records
- Forwards for supervisory approval and submits all documents for payment utilizing appropriate control points for reference
- Reconciles vouchers against authorizations for accuracy prior to preparing certifications for payment
- The individual communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient
- Take the initiative to assist fellow team members during peak workload times and when there are staffing shortages, regardless of the cause
- Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
Medical Support Assistant
DEPARTMENT OF VETERANS AFFAIRS (This is a federal job)
New Orleans, LA
09.2022 - 09.2023
- Greets and logs in patients arriving at office or clinic
- Ability to meet, communicate and interact with individuals in a helpful courteous manner in order to give instruction of various appointments
- Functional in the use of a variety of computer software programs such as Microsoft Word, Excel, TEAMS
- Advanced Knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate to clinical staff in order to assist in the provision of care of patients
- Ability of interpret and verify provider orders in accordance with VHA national scheduling guidelines
- Highly proficient in the use of VistA and CPRS for purposes of preparing department level reports for documentation, data tracking, recording keeping, and assisting patients
- Scheduling, canceling, re-scheduling patient appointments and or consult orders, entering no-show information and monitoring multiple request from various electronic sources
- Supports medical staff by answering phones, updating patient data
- Coordinates efficient office schedules based on patient and provider availability
- Provides clear, well-defined recommendations to resolve all or most of the unusual situations MSA functions with minimal to no supervisory referral using a variety of interpersonal skills and program knowledge
- Preserves confidentiality of all patient information in line with HIPAA and internal guidelines
- Maintains team productivity by organizing charts, insurance forms and patient documentation.
Usher/Ticket Checker
SMG MERCEDES BENZ SUPERDOME
New Orleans, LA
05.2008 - 11.2017
- Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as restrooms and telephones
- Deliver world-class customer service, while responding to Customer inquiries and problems
- Someone who listen to understand, respond with empathy, treat customers with respect, and take quick creative actions
- Have a genuine interest in people, a desire to help with a naturally positive attitude
- Build meaningful relationships with Customers by offering custom solutions, consultative assistance, and first contact resolution to negotiate a positive outcome for the Customer
- Demonstrates an in-depth knowledge of all facilities and posses, a good understanding of evacuation procedures from all points within each venue
- Settle seating disputes or help solve other customer concerns, mediate disputes and resolve customer complaints or problems.
US Navy Division Career Development Assistant
UNITED STATES NAVY
Jacksonville, FL
01.2002 - 06.2006
- Coordinate career development by collecting the information in order to promote career awareness, exploration, and planning
- Assists fellow shipmates of appropriate academic and occupational courses for training and advancement opportunities
- Coordinate career planning activities in classrooms, groups, or individual sessions
- Administrative, Support, and Clerical operations
- Operating and maintaining guided missile launching systems, rocket launchers, gun mounts and other ordnance systems and equipment
- Training and supervising crews in the use of all types of ordnance equipment, from large caliber guns and missile systems to small arms
- Operating and maintaining magazine flooding and sprinkling systems
- Making mechanical, electrical and electronic casualty analysis using technical publications, circuit diagrams, and blueprints
- Repairing, maintaining, testing and calibrating ordnance equipment
- Servicing hydraulic and pneumatic systems; repairing, maintaining, testing and calibrating microprocessing- equipment.
Ships Medical Department Sick Call--Detail
NAS JACKSONVILLE BASE
Jacksonville, FL
02.2003 - 08.2004
- Adhering to the scheduling policies and procedures and ensure appointments are made from a provider's order
- Posses' capabilities to schedule appointments with and without consult referrals
- Scheduling patient consults appoints with addition to taking further action to fix any issues referring to direct supervisors
- Patient check-in process, including the printing of documentation needed for appointments
- Completing patient check-out process daily, including completion of Return to Clinic orders, creation of recall reminders, consult follow-up, no-showing
- Patient appointments according to local policy, and any other action required to complete appointment process
- Ability to collaborate and communicate both written and verbal with a wide range of medical clinicians across multiple disciplines to accomplish team goal setting to ensure medical care to patients is met
- Ability to communicate tactfully and effectively, electronically, by phone, in person and in writing, with internal and external customers
- Preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns
- Advanced knowledge of the technical health care process including, but not limited to, scheduling across the clinics as it relates to access to care
- Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care and all administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, along with provider availability.
Torpedo Man
USS HARV S TRUMAN
Norfolk Naval Base, VA
01.2002 - 08.2003
- Mange and maintain the inventory of all weapons and ammunition throughout all the trunks and armory
- Maintain the upkeep of all fire hoses and sprinkler systems
- Facilities position of career development and training officer
- Scheduled training and careers developmental courses for everyone in the division
- Maintains experience in a customer service role that includes cash handling, as well as a work history demonstrating the ability to adapt to variable work hours.
Skills
- Clerical support
- Answering multi-line telephone systems
- Sorting and distributing mail
- Word processing
- Document production
- Document searches
- Payroll processing
- Payroll deductions
- Data input
- Payroll reconciliation
- Personnel actions processing
- Researching pay transactions
- Attendance verification
- Tracking and reporting metrics
- Conference and event coordination
- Determining eligibility and entitlements
- Verifying discharge certificates
- Communicating eligibility information
- Updating eligibility systems
- Obtaining demographic data
- Registering patients
- Completing means tests
- Scanning documents
- Medical support
- Greeting and logging in patients
- Providing instruction and assistance to patients
- Using computer software programs
- Medical terminology knowledge
- Interpreting and verifying provider orders
- Using VistA and CPRS systems
- Scheduling and rescheduling appointments
- Updating patient data
- Coordinating office schedules
- Providing recommendations for unusual situations
- Maintaining patient confidentiality
- Organizing charts and documentation
- Transportation assistance
- Determining eligibility for transportation program
- Processing requests and invoices
- Reviewing medical records
- Reconciling vouchers
- Interacting with patients
- Manufacturing technician
- Running and maintaining factory equipment
- Monitoring product quality
- Multitasking and prioritizing
- Training employees
- Embracing new manufacturing technologies
- Planning and coordinating tasks
- Communication skills
- Security and suitability processes
- Usher/ticket checker
- Assisting patrons at entertainment events
- Delivering customer service
- Building relationships with customers
- Knowledge of facilities and evacuation procedures
- Resolving customer concerns
- US Navy division career development assistant
- Coordinating career development activities
- Assisting with academic and occupational courses
- Administrative and clerical operations
- Operating and maintaining ordnance equipment
- Repairing and calibrating equipment
- Servicing hydraulic and pneumatic systems
- Ships medical department sick call
- Scheduling appointments
- Completing patient check-in and check-out processes
- Collaborating with medical clinicians
- Communicating effectively with internal and external customers
- Preparing reports and resolving patient concerns
- Knowledge of health care processes and policies
- Torpedo man
- Managing inventory of weapons and ammunition
- Maintaining fire hoses and sprinkler systems
- Scheduling training and career development courses
- Customer service
- Cash handling
- Adaptability to variable work hours
- File Management
- Professional correspondence
- Work well independently
- Document Preparation
- Report Generation
- Meeting Coordination
- Microsoft Office expertise
- Clerical Support
- Administrative Support
- Report Preparation
- Scheduling
- Data Entry
- Calendar Management
- Payroll Administration
- Recordkeeping
- Spreadsheet tracking
Desiredlocations
- ALL, North Carolina, United States
- ALL, South Carolina, United States
- Houston, Texas, United States
- Atlanta, Georgia, United States
- Jacksonville, Florida, United States
- New Orleans, Louisiana, United States
Availability
Permanent, Temporary, Term, Detail, Seasonal, Summer, Presidential Management Fellows, Recent Graduates, Multiple Appointment Types, Internships, Intermittent, Telework, Full-time, Part-time, Shift work, Intermittent, Job sharing, Multiple Schedules
Timeline
SPECIAL DUTIES-Transportation Assistant
Department of Veteran Affairs
05.2023 - 12.2023
Program Support Clerk
DEPARTMENT OF VETERAN AFFAIRS (This is a federal job)
01.2023 - Current
SPECIAL DUTIES-Health Benefits Assistant-(ELIGIBILITY TRAINING)
DEPARTMENT OF VETERANS AFFAIRS
01.2023 - Current
Medical Support Assistant
DEPARTMENT OF VETERANS AFFAIRS (This is a federal job)
09.2022 - 09.2023
Manufacturing Technician
INTEL
11.2017 - Current
Usher/Ticket Checker
SMG MERCEDES BENZ SUPERDOME
05.2008 - 11.2017
Ships Medical Department Sick Call--Detail
NAS JACKSONVILLE BASE
02.2003 - 08.2004
US Navy Division Career Development Assistant
UNITED STATES NAVY
01.2002 - 06.2006
Torpedo Man
USS HARV S TRUMAN
01.2002 - 08.2003
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