Summary
Overview
Work History
Education
Skills
Timeline
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Ariel Jones

Katy,TX

Summary

Dynamic Senior Patient Care Advocate at Express Scripts with a proven track record in enhancing patient satisfaction through effective communication and empathy. Skilled in HIPAA compliance and relationship building, I excel in problem-solving and team leadership, ensuring optimal patient care and operational efficiency in high-pressure environments.

Overview

11
11
years of professional experience

Work History

Senior Patient Care Advocate

Express Scripts
10.2023 - Current
  • Enhanced patient satisfaction by addressing concerns and providing clear communication on order status/procedure.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Resolved customer complaints with empathy and professionalism, restoring confidence in company services.
  • Started on the Med-D team, then I went to a TRS dedicated team, I also became a TAP as well as a SME, currently apart of the M3P team with the Medicare Prescription Payment Plan

Lead Pharmacy Technician

Kroger's Pharmacy
08.2018 - 10.2023
  • Supervised 6 pharmacy technicians and coordinated day-to-day assignments.
  • Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
  • Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment.
  • Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
  • Counted, measured, and compounded medications following standard procedures.
  • Facilitated staff training sessions to ensure consistent adherence to industry standards and regulatory requirements.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Managed opening and closing duties for pharmacy.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Floral Department Manager

Kroger's Supermarket
08.2016 - 08.2018
  • Ensured visual consistency across all displays within the department by adhering to company branding standards.
  • Maintained a clean, well-organized workspace that facilitated efficient operations and contributed to an inviting atmosphere for customers.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and setting attainable goals for professional growth.
  • Enhanced customer satisfaction by creating visually appealing and innovative floral arrangements tailored to their preferences.
  • Established effective sales strategies that drove store traffic during key holiday seasons such as Valentine''s Day, Mother''s Day, and Christmas.

Assistant Store Manager

Tommy Hilfiger
11.2014 - 08.2016
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Education

High School Diploma -

Victory Christian High School
Spring, TX
03.2014

Skills

  • Multitasking
  • Patient care
  • Organizational skills
  • HIPAA compliance
  • Verbal and written communication
  • Relationship building
  • Empathy display
  • Proficient in microsoft
  • Customer service
  • Problem-solving
  • Team leadership

Timeline

Senior Patient Care Advocate

Express Scripts
10.2023 - Current

Lead Pharmacy Technician

Kroger's Pharmacy
08.2018 - 10.2023

Floral Department Manager

Kroger's Supermarket
08.2016 - 08.2018

Assistant Store Manager

Tommy Hilfiger
11.2014 - 08.2016

High School Diploma -

Victory Christian High School

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