Ariel Jones
Salisbury,MD
Summary
Highly organized and adaptable Administrative Professional with over 17 years of experience supporting executives and teams across various sectors including healthcare, legal, public, and hospitality. Skilled in managing complex calendars, streamlining operations, and enhancing client experiences. Proficient in Microsoft Office, Workday, Zendesk, and Google Workspace. Eager to apply administrative expertise and cross-functional collaboration skills in a dynamic, mission-driven organization.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Marriott International
09.2023 - Current
- Provide administrative support to account sales leaders, including calendar coordination, internal reporting, and client communications.
- Maintain accurate data across internal systems to support sales strategy execution.
- Prepared customized sales packets and coordinated high-level meetings, improving team responsiveness and client engagement.
- Collaborate cross-functionally with internal departments to support revenue operations.
- Created and maintained reports, documents, and presentations to assist with administrative support.
- Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
- Promoted teamwork among colleagues by assisting with overflow work from other departments when necessary to ensure deadlines were met consistently across the board.
Administrative Assistant
Choices International
06.2023 - 03.2025
- Managed client onboarding and portal setup, supporting a seamless patient experience.
- Led digital marketing efforts, including website content updates, improving client engagement.
- Scheduled appointments and clinician calendars, improving service delivery consistency.
- Resolved client support requests via email and phone, maintaining strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Administrative Assistant
Fine and Mathers
11.2022 - 11.2023
- Oversaw monthly billing, processed payments, and coordinated attorney schedules.
- Supported legal teams by organizing case documents, discovery packets, and pleadings.
- Maintained supply inventory and designed a digital file tracking system, reducing retrieval time by 30%.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Streamlined legal processes by drafting and proofreading documents, ensuring accuracy and timely completion.
- Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
- Scheduled and coordinated meetings between legal teams and clients.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Helped with intake of new clients and materials by setting up files and documenting important information.
Customer Support Specialist
TimelyMD
03.2022 - 06.2023
- Supported student telehealth operations across call, chat, and ticketing platforms.
- Coordinated care logistics between providers, pharmacies, and patients.
- Ensured HIPAA-compliant recordkeeping and escalated urgent clinical concerns appropriately.
- Provided actionable feedback that led to UI enhancements, improving user satisfaction scores.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Program Specialist
LabCorp
08.2021 - 04.2022
- Liaised between insurance providers and patients to support reimbursement needs.
- Processed product orders and tracked shipments in partnership with distributors.
- Maintained accurate communication logs in CRM and escalated issues per protocol.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
- Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
Administrative Assistant
City of Salisbury
04.2020 - 08.2021
- Managed payroll, budgets, and procurement processes for departmental operations.
- Created internal tracking systems for inventory, time-off, and supply requisitions.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Communications Specialist
Big Brothers Big Sisters
02.2020 - 10.2020
Patient Services Representative
Tidal Health
07.2019 - 04.2020
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Used EPIC to schedule and manage appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
Administrative Assistant
Delmarva Heart
06.2008 - 09.2017
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Managed on-call and post-call calendars for six physicians.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Maintained electronic filing systems and categorized documents.
Education
Bachelor of Arts - Communications
Salisbury University
Salisbury, MD05-2019
Skills
- Google Workspace applications
- Workday proficiency
- Experienced in managing Zendesk ticketing system
- Skilled in Slack collaboration tools
- Webex proficiency
- Proficient in Zoom
- Proficient in Basecamp
- Experience with CRM software
- Epic Systems
- Microsoft Office 365
- Data management and reporting
- Customer service/Client Relations
- Computer skills
- Customer and client relations
- Computer proficiency
- Analytical reasoning
- Clerical support
- Effective problem solver
- Documentation and recordkeeping
- Scheduling and calendar management
- Invoice processing
- Meticulous attention to detail
- Data analysis and research
- Data collection and management
Timeline
Administrative Assistant
Marriott International
09.2023 - Current
Administrative Assistant
Choices International
06.2023 - 03.2025
Administrative Assistant
Fine and Mathers
11.2022 - 11.2023
Customer Support Specialist
TimelyMD
03.2022 - 06.2023
Program Specialist
LabCorp
08.2021 - 04.2022
Administrative Assistant
City of Salisbury
04.2020 - 08.2021
Communications Specialist
Big Brothers Big Sisters
02.2020 - 10.2020
Patient Services Representative
Tidal Health
07.2019 - 04.2020
Administrative Assistant
Delmarva Heart
06.2008 - 09.2017
Bachelor of Arts - Communications
Salisbury University
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