Ariel Kano
Roseville,CA
Summary
Currently an operations leader with years of experience in operations and management. I have a proven track record of driving results through inspiring a team of professionals. As a retail/manager store director, I accomplished over $60 million in sales and led the Northern California market in metrics. I have also driven results through operations, creating a safe work environment as well as driving for developing a team. As an Operations Supervisor, I have been able to take my current team to achieve goals that have been set by our district/region and company. Creating an operation that improves every day, finding errors in the computer system, creating a safe work environment, following all safety procedures with proper PPE and environmental requirements, and creating a culture to allow employees to feel heard, safe, and cared for.
Overview
8
8
years of professional experience
Work History
Operations Manager
Clean Site Services
01.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented quality control systems to boost overall product consistency and reliability.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Operations Supervisor
United Site Services
07.2022 - Current
- Responsible for all techs/drivers and operations
- Work with the Operations Coordinator & Routers to coordinate routes, pick-ups, and deliveries to ensure the best routing efficiencies
- Report on operational activities, i.e., routing efficiency, weekly pick-ups versus deliveries, labor & overtime, fuel, quality of customer care, etc
- Review all paperwork from drivers including manifests, P&D tickets, route sheets, DVIRs, etc
- For completion and accuracy
- Plan, execute and roll our new company standards called Playbook
- Run and Lead safety calls and visits
- Discuss action plans, how to prevent safety incidents and outcome
- Owning all safety procedures for North Valley
- Create longevity for Sacramento and other branches in North Valley, creating routines for all managers/supervisors, setting standards and drive accountability.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
Store Manager
Bed Bath & Beyond
02.2022 - 07.2022
- Lead a team through operational changes
- Drive for results through sales, theft and training a team
- Answered questions throughout the district on operations, how to complete tasks and train the team on how to think ahead.
Store Director
Target
06.2019 - 12.2021
- Lead a sales force of experts, advocates, and consultants that discover guests' needs and offer solutions to earn their loyalty
- Developed Executive Team Leaders who care about their team members and created a guest-focused culture
- Delivered long-term sustainable growth to drive shareholder value
- Created district-leading metrics in numerous areas across the business.
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
- Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
ETL
Target
12.2016 - 06.2019
- Drove total store sales through an understanding of how my team impacted total store profitability
- Created schedules and made adjustments to align with guest traffic and business needs
- Established a culture of accountability through clear expectations and performance management
- Anticipated and identified changes in unique store trends.
- Improved overall ETL performance with thorough testing, tuning, and optimization of PowerCenter components.
Education
Physical Therapy -
CSU Stanislaus at Turlock
01.2012
Skills
- Communication
- Leadership
- Accountability
- Results
- Business financials
- Recruitment and talent management
- Leveraging data to understand the business and make decisions
- Inventory management
- Problem-Solving
- Operations Management
- Customer Service
- Operations Monitoring
- Staff Training
- Employee Motivation
Timeline
Operations Manager
Clean Site Services
01.2024 - Current
Operations Supervisor
United Site Services
07.2022 - Current
Store Manager
Bed Bath & Beyond
02.2022 - 07.2022
Store Director
Target
06.2019 - 12.2021
ETL
Target
12.2016 - 06.2019
Physical Therapy -
CSU Stanislaus at Turlock
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