Ariel KERL
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Family Based Safety Service Worker
State of Texas- Family and Protective Services
Houston , TX
2024.01 - Current
- Provided crisis intervention services, as needed.
- Developed and maintained relationships with external service providers.
- Assisted clients in accessing and utilizing community resources to meet their needs.
- Completed assessments of client needs and preferences.
- Monitored progress of clients' goals and objectives.
- Conducted home visits to ensure safety of clients in their environment.
- Collaborated with multidisciplinary teams to coordinate care plans for clients.
- Acted as an advocate on behalf of clients when appropriate and necessary.
- Participated in staff meetings, trainings, conferences. related to job duties and expectations.
- Managed caseloads consisting of up to 5-15 individuals at any given time.
- Created individualized service plans that addressed each client's unique needs and goals.
- Assessed risk factors associated with a variety of mental health issues and developed strategies for managing them effectively.
Donor Support Coordinator
Gulf Coast Reginal Blood Center
Houston , TX
2023.01 - 2024.01
- Resolved complex and escalated support issues
- Analyzed data to identify opportunities for improving support levels
- Reported concerns and recommendations from clients and employees to senior management
- Fostered positive and inclusive team culture for support staff
- Consulted with customers to gather and define requirements
- Created weekly schedules for team members and enforced timely shift start and end times
- Provided ongoing training to maintain productivity and effectiveness of staff
- Improved internal processes to increase customer response times and employee productivity
- Strategized long-term business needs and applied customer feedback for process improvements
- Implemented company-wide policy changes and initiatives to improve support capabilities
- Coordinated with other supervisors, combining group efforts to achieve goals
- Resolved customer complaints or answered customers' questions
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Delegated work to staff, setting priorities and goals
- Applied account feedback to identify service deficiencies and develop solutions
- Led weekly team meetings to communicate business updates and review team performance.
Deputy Clerk
Harris County Clerk
Houston , TX
2022.03 - 2023.01
- Fulfilled public information requests related to ordinances and resolutions
- Managed public relations problems with discretion and courtesy to maintain positive public image
- Processed sales transactions to prevent long customer wait times
- Delivered high-quality customer service through deep commitment to knowledge and performance
- Observed deadlines, enabling timely completion of tasks
- Supported office clerical functions using word processing and other software, email and office machines
- Followed confidentiality rules to preserve data quality and reduce potential information compromise
- Performed data entry and recordkeeping tasks to track company correspondence and updates
- Managed public relations problems with discretion and courtesy to maintain positive public image
- Administered permits for dog licenses, live music, events and businesses.
Flight Attendant
Horizon Air
2021.04 - 2021.12
- Followed safety, passenger and supply pre-flight checklists
- Dealt with mechanical and passenger emergencies according to standards
- Offered answers to passengers' questions and resolved issues that arose during flights
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures
- Instructed passengers on safety and emergency procedures and answered questions related to flight
- Kept cabin neat, clean and professional in appearance
- Directed junior team members in proper duties and company regulations
- Restocked and organized food, beverage and passenger items inventory
- Held employees responsible for fulfilling required duties and tasks during designated shifts.
Pharmacy Technician
CVS Pharmacy
2019.04 - 2020.05
- Teamed with peers, technicians and pharmacists to prioritize and complete orders
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
- Interpreted and processed medication orders under supervision of pharmacist
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system
- Refilled medications offered insight into over-the-counter products and verified insurance benefits
- Transmitted claims to insurance companies for payment and reconciled EOBs
- Improved inventory management procedures to reduce overhead, backorders, and overstock
- Verified prescriptions and drug labels, documents and packages.
Education
Master of Business Administration -
Louisiana State University
05.2025
Bachelor of Science in Health Administration -
Texas Southern University
12.2023
Public Service Weekend Fellow (PPIA) -
UT Austin LBJ
07.2023
Community Health Care Worker | Intern -
San Jose Clinic
05.2023
Community Health Care Worker
04.2023
Associate of Applied Science in Liberal Arts and Sciences -
Houston Community College
12.2021
Skills
- EMR Systems
- Self-Motivated
- Office Supply Management
- Flexible and Adaptable
- Data Entry
- Emergency Situations Management
- Company Culture and Values
- Adult AED and CPR
- Meeting Planning
- Back Office Operations
- Accounting Support
- Business Writing
- CRM and Office Management Software
- Scheduling and Coordinating
- Work Planning and Prioritization
- Goal Setting
- Safety Management
- Resource Navigation
- Intervention Planning
- Applied Behavioral Analysis
- Family Case Management
Timeline
Family Based Safety Service Worker
State of Texas- Family and Protective Services
2024.01 - Current
Donor Support Coordinator
Gulf Coast Reginal Blood Center
2023.01 - 2024.01
Deputy Clerk
Harris County Clerk
2022.03 - 2023.01
Flight Attendant
Horizon Air
2021.04 - 2021.12
Pharmacy Technician
CVS Pharmacy
2019.04 - 2020.05
Master of Business Administration -
Louisiana State University
Bachelor of Science in Health Administration -
Texas Southern University
Public Service Weekend Fellow (PPIA) -
UT Austin LBJ
Community Health Care Worker | Intern -
San Jose Clinic
Community Health Care Worker
Associate of Applied Science in Liberal Arts and Sciences -
Houston Community College
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