Ariel KERL
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Family Based Safety Service Worker
State of Texas- Family and Protective Services
Houston, TX
01.2024 - Current
- Provided crisis intervention services, as needed.
- Developed and maintained relationships with external service providers.
- Assisted clients in accessing and utilizing community resources to meet their needs.
- Completed assessments of client needs and preferences.
- Monitored progress of clients' goals and objectives.
- Conducted home visits to ensure safety of clients in their environment.
- Collaborated with multidisciplinary teams to coordinate care plans for clients.
- Acted as an advocate on behalf of clients when appropriate and necessary.
- Participated in staff meetings, trainings, conferences. related to job duties and expectations.
- Managed caseloads consisting of up to 5-15 individuals at any given time.
- Created individualized service plans that addressed each client's unique needs and goals.
- Assessed risk factors associated with a variety of mental health issues and developed strategies for managing them effectively.
Donor Support Coordinator
Gulf Coast Reginal Blood Center
Houston, TX
01.2023 - 01.2024
- Resolved complex and escalated support issues
- Analyzed data to identify opportunities for improving support levels
- Reported concerns and recommendations from clients and employees to senior management
- Fostered positive and inclusive team culture for support staff
- Consulted with customers to gather and define requirements
- Created weekly schedules for team members and enforced timely shift start and end times
- Provided ongoing training to maintain productivity and effectiveness of staff
- Improved internal processes to increase customer response times and employee productivity
- Strategized long-term business needs and applied customer feedback for process improvements
- Implemented company-wide policy changes and initiatives to improve support capabilities
- Coordinated with other supervisors, combining group efforts to achieve goals
- Resolved customer complaints or answered customers' questions
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Delegated work to staff, setting priorities and goals
- Applied account feedback to identify service deficiencies and develop solutions
- Led weekly team meetings to communicate business updates and review team performance.
Deputy Clerk
Harris County Clerk
Houston, TX
03.2022 - 01.2023
- Fulfilled public information requests related to ordinances and resolutions
- Managed public relations problems with discretion and courtesy to maintain positive public image
- Processed sales transactions to prevent long customer wait times
- Delivered high-quality customer service through deep commitment to knowledge and performance
- Observed deadlines, enabling timely completion of tasks
- Supported office clerical functions using word processing and other software, email and office machines
- Followed confidentiality rules to preserve data quality and reduce potential information compromise
- Performed data entry and recordkeeping tasks to track company correspondence and updates
- Managed public relations problems with discretion and courtesy to maintain positive public image
- Administered permits for dog licenses, live music, events and businesses.
Flight Attendant
Horizon Air
04.2021 - 12.2021
- Followed safety, passenger and supply pre-flight checklists
- Dealt with mechanical and passenger emergencies according to standards
- Offered answers to passengers' questions and resolved issues that arose during flights
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures
- Instructed passengers on safety and emergency procedures and answered questions related to flight
- Kept cabin neat, clean and professional in appearance
- Directed junior team members in proper duties and company regulations
- Restocked and organized food, beverage and passenger items inventory
- Held employees responsible for fulfilling required duties and tasks during designated shifts.
Pharmacy Technician
CVS Pharmacy
04.2019 - 05.2020
- Teamed with peers, technicians and pharmacists to prioritize and complete orders
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
- Interpreted and processed medication orders under supervision of pharmacist
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system
- Refilled medications offered insight into over-the-counter products and verified insurance benefits
- Transmitted claims to insurance companies for payment and reconciled EOBs
- Improved inventory management procedures to reduce overhead, backorders, and overstock
- Verified prescriptions and drug labels, documents and packages.
Education
Master of Business Administration -
Louisiana State University
05.2025
Bachelor of Science in Health Administration -
Texas Southern University
12.2023
Public Service Weekend Fellow (PPIA) -
UT Austin LBJ
07.2023
Community Health Care Worker | Intern -
San Jose Clinic
05.2023
Community Health Care Worker
04.2023
Associate of Applied Science in Liberal Arts and Sciences -
Houston Community College
12.2021
Skills
- EMR Systems
- Self-Motivated
- Office Supply Management
- Flexible and Adaptable
- Data Entry
- Emergency Situations Management
- Company Culture and Values
- Adult AED and CPR
- Meeting Planning
- Back Office Operations
- Accounting Support
- Business Writing
- CRM and Office Management Software
- Scheduling and Coordinating
- Work Planning and Prioritization
- Goal Setting
- Safety Management
- Resource Navigation
- Intervention Planning
- Applied Behavioral Analysis
- Family Case Management
Timeline
Family Based Safety Service Worker
State of Texas- Family and Protective Services
01.2024 - Current
Donor Support Coordinator
Gulf Coast Reginal Blood Center
01.2023 - 01.2024
Deputy Clerk
Harris County Clerk
03.2022 - 01.2023
Flight Attendant
Horizon Air
04.2021 - 12.2021
Pharmacy Technician
CVS Pharmacy
04.2019 - 05.2020
Master of Business Administration -
Louisiana State University
Bachelor of Science in Health Administration -
Texas Southern University
Public Service Weekend Fellow (PPIA) -
UT Austin LBJ
Community Health Care Worker | Intern -
San Jose Clinic
Community Health Care Worker
Associate of Applied Science in Liberal Arts and Sciences -
Houston Community College
Similar Profiles
Yazzmin CraigYazzmin Craig
Social Worker (human Service Tech) at State Of Texas Family Protective ServicesSocial Worker (human Service Tech) at State Of Texas Family Protective Services
Tara Croom-RandleTara Croom-Randle
APS Specialist V at State Of Texas Dept. Family & Protective ServicesAPS Specialist V at State Of Texas Dept. Family & Protective Services
Kalyn MarbachKalyn Marbach
CPS CVS Specialist at Texas Department of Family Protective ServicesCPS CVS Specialist at Texas Department of Family Protective Services