Ariel Kimberlain
Wylie,TX
Summary
Dynamic leader with a proven track record at Domino's Pizza, enhancing customer satisfaction and team productivity through effective employee engagement and customer rapport. Skilled in business development and performance evaluation, I boosted sales and operational efficiency. My approach integrates team motivation with multitasking abilities, driving significant improvements in service delivery and profitability.
Diligent [Desired Position] with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Domino's Pizza
12.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Bakery Worker
Rum Cakes Factory
08.2023 - 12.2023
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Demonstrated versatility within the role by performing various tasks such as decorating cakes, preparing doughs, mixing batters, and baking pastries as required for business needs.
Kitchen Manager in Training
Better Than Sex
02.2023 - 08.2023
- Assisted in menu development for improved customer satisfaction and increased sales.
- Trained junior staff members, resulting in a more skilled and cohesive team environment.
- Maintained high sanitation standards through regular cleaning schedules and strict adherence to food safety regulations.
General Manager
Domino's Pizza
12.2020 - 02.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Assistant Manager
Dominos's Pizza
02.2011 - 12.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
Education
High School Diploma -
Naaman Forest Highschool
Garland, TX05-2009
Skills
- Team motivation
- Customer rapport
- Recruiting and interviewing
- Orientation and training
- Employee performance evaluation
- Schedule oversight
- Business development understanding
- Reporting and documenting
- Sales monitoring
- Customer service and satisfaction
- Employee engagement
- Multitasking Abilities
Timeline
Assistant Manager
Domino's Pizza
12.2023 - Current
Bakery Worker
Rum Cakes Factory
08.2023 - 12.2023
Kitchen Manager in Training
Better Than Sex
02.2023 - 08.2023
General Manager
Domino's Pizza
12.2020 - 02.2023
Assistant Manager
Dominos's Pizza
02.2011 - 12.2020
High School Diploma -
Naaman Forest Highschool