Ariel Langston
Highly Organized Medical Receptionist Knowledgeable About Healthcare Processes And Administrative Requirements. Qualified To Deal With Insurance Documentation, Update Charts, And Manage Businesses Correspondence. Proven Skills In High Paced And Stressful Environments With The Expertise In Managing Provider Requirements. Positive And Upbeat With Excellent Interpersonal Communication Skills.
Jackson,MS
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Insight Global
08.2022 - 01.2023
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Scheduling appointments
Claims Representative
Firstsource Solutions
12.2021 - 08.2022
- Conducted thorough research on industry trends, enabling proactive adjustments to internal processes as needed for improved performance.
- Negotiated favorable settlements with claimants, resulting in cost savings for the company.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Verified benefits for BCBSM and also explained claims, EOB's, ICD-9 and ICD-10 codes, filed appeals, sent out Id cards, help find in-network pcps, and email needed forms to members.
Technical Support Representative
Apple
08.2021 - 10.2021
- Strengthened relationships with key clients by providing consistent high-quality service, leading to increased account retention rates.
- Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
Pharmacy Technician
CVS Pharmacy
11.2020 - 06.2021
- Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Accessory Installer
WWL
10.2015 - 01.2021
- Kept up-to-date on industry trends and new products, providing knowledgeable advice to customers seeking accessories for their vehicles.
- Performed regular maintenance on tools and equipment, maintaining optimal functionality throughout daily operations.
- Delivered prompt and reliable service, consistently completing projects on time or ahead of schedule.
- Participated in ongoing training opportunities, staying current on industry advancements related to vehicle accessories and installation techniques.
- Conducted thorough inspections of completed installations to ensure adherence to quality standards and client expectations.
Call Center Representative
Xerox
01.2017 - 01.2018
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Key Holder
Dollar General
01.2015 - 03.2016
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Oversaw employee schedules, optimizing labor costs while ensuring adequate staffing during business hours.
- Maintained strong relationships with vendors, negotiating favorable terms for product deliveries and prices.
- Conducted regular audits of inventory levels to identify discrepancies or potential issues in stock management processes efficiently.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Customer Service Representative
King Daughters Hospital
11.2013 - 01.2015
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Ridgeland High School
Ridgeland, MS 05.2001 -
Skills
Account updating
Information Security
Data Collection
Paperwork Processing
Appointment Scheduling
Product Knowledge
Drug Inventory Control
Drug safety
Insurance Billing
Drug utilization review
Policy Knowledge
Insurance Claims Review
Coverage Determination
Certification
CPhT - Certified Pharmacy Technician
Timeline
Customer Service Representative
Insight Global
08.2022 - 01.2023
Claims Representative
Firstsource Solutions
12.2021 - 08.2022
Technical Support Representative
Apple
08.2021 - 10.2021
Pharmacy Technician
CVS Pharmacy
11.2020 - 06.2021
Call Center Representative
Xerox
01.2017 - 01.2018
Accessory Installer
WWL
10.2015 - 01.2021
Key Holder
Dollar General
01.2015 - 03.2016
Customer Service Representative
King Daughters Hospital
11.2013 - 01.2015
High School Diploma -
Ridgeland High School
05.2001 -