Ariel Little

• Provided direction and guidance to internal teams in order to achieve targets.
• Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
• Oversaw day-to-day operations of large teams across several sites.
• Collaborated with area managers to evaluate needs and optimize operational plans.
• Worked with vendors to make purchases and reconcile invoices.
• Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
• Evaluated upcoming program plans to forecast expected resource needs.
• Responded to inquiries from callers seeking information.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Liaised with vendors, contractors and professional services personnel to properly process orders.
• Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.

• Prepared detailed documents and reports in adherence administrative processes.
• Monitored and directed incoming mail and prepared outgoing mail.
• Worked closely with others to accomplish timely invoicing and accounts receivables.
• Collaborated in timely processing of billing and accounts receivables.
• Developed and implemented office management procedures to increasing training team productivity and accuracy.
• Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
• Trained admin support team on new processes and commitment to quality and customer satisfaction.
• Assisted management with special projects to complete all tasks by deadlines.
• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
• Maintained databases and contact lists to keep important contact information accurate and up to date.
• Maintained office calendars to track important dates and deadlines.
• Used QuickBooks to produce monthly invoices, reports, and other deliverables.
• Upheld strict timetables by maintaining accurate, balanced calendars.
• Volunteered to help with special projects of varying degrees of complexity.
• Promoted team productivity by keeping supplies organized and well-stocked.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Updated and developed scripts and queries to extract and analyze data from multiple sources.
• Excellent communication skills, both verbal and written.
• Managed time efficiently in order to complete all tasks within deadlines.

• Preparing and proofreading correspondence, reports, and other documents as requested.
• Assists with arrangements for upcoming meetings, seminars, and trainings and with the preparation of
documents or materials that may be needed. Plans for meeting facilities, transportation, lodging,
catering, and/or meals.
• Maintains inventory control of equipment for department. Orders and maintains sufficient stock of
office supplies for department.
• Prepares and submits travel forms, expense reimbursements, time/leave reports, and on-line requisitions
for invoice payments with specific funds for payment. Provides required documentation to expedite
payments and reimbursements.
• Responsible for gathering data and creating various documents for end of year reporting and
evaluations. Gathers appropriate paperwork and documentation for internal grants for assigned
specialists.

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
• Managed and updated financial accounts and permanent records for more than 1000 current clients
• Collected payment from customers, provided documentation and changed accounts to reflect current statuses
• Answered constant flow of customer calls with up to 34 calls in queue per minute
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Answered customer telephone calls promptly and in appropriate manner

• Checked in, checked out and renewed library materials using Ex Libris: Alma
• Located desired customer items through interlibrary loan system and coordinated deliveries
• Helped patrons to complete forms for library card issuance
• Communicated with other local and regional branches to locate materials for inter-library loans
• Monitored patrons to enforce adherence to library policies for material management and behavior
• Maintained and updated patron records in library system database
• Assisted patrons with library equipment operation or rentals, including photocopiers, microfiche and audio/visual equipment
• Instructed students on research techniques and use of online resources
• Located print and online materials for students completing research projects
• Resolved patrons' complaints tactfully and professionally

• Greet office guests, answer questions and direct to the proper individual(s)
• Worked in team environment to maintain high levels of productivity.
• Took and followed detailed directions from others.
• Completed clerical tasks such as filing, copying and distributing mail.
• Helped with administrative support by managing incoming calls, coordinating files and sorting mail.

• Demonstrated outstanding customer service and selling skills, keeping the selling floor stocked with merchandise and ready for sales events, or organizing the selling floor and stock areas

• Take orders and serve food and beverages to guests
• Always be aware of Guest satisfaction to deliver the perfect service experience
• Servicing the Guest in a friendly, efficient manner while maintaining a clean and safe work environment
• Ensure guests feel welcome, comfortable, and well attended to at all times

• Trained as a member of the US Army
• Graduated Army Basic Combat Training
• Followed orders from Officers and non-commissioned officers
• Gained experience in teamwork and problem solving