Ariel Littles
Orlando,FL
Summary
Personable and dedicated with keen understanding of sterilization processes and infection control. Well-versed in decontamination procedures and use of sterilization equipment, ensuring compliance with healthcare standards. Committed to maintaining safe and sterile environment, enhancing patient safety and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Sterile Processing Technician
Nemours Children's Hospital
04.2024 - Current
- Achieved high levels of accuracy in record-keeping, logging important data related to sterilization cycles and equipment usage.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Ensured strict adherence to regulatory guidelines during decontamination processes, mitigating risks associated with improper handling of biohazardous materials.
- Supported operational excellence by accurately assembling instrument trays according to procedure-specific requirements.
- Fostered effective communication within the team, contributing to a seamless workflow between departments involved in patient care.
- Assured instrument availability by managing inventory and promptly restocking supplies as needed.
- Promoted a culture of continuous improvement by participating in ongoing training and professional development opportunities.
Customer Service Representative
CVS Health
08.2023 - 03.2024
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with benefit related questions and mail orders inquires.
- Request prescriptions from providers for mail orders and submitted refills for members.
- Communicated with patients to collect information about prescriptions as well as checking coverage and estimates for copays.
- Assisted customers with selecting cost-effective medications in line with health coverage.
Customer Service Agent
Amazon
07.2022 - 05.2023
- Abrogate orders and shipments for customers, as well avail them locate packages.
- Responded to customer calls and emails to answer questions about products and services.
- Supersede or refund accounts for lost or misplaced packages.
- Provide customers guidance on Amazon.com.
- Utilize articles and internal implements to solve each customers issue, in a timely manner.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Company Driver
Schneider National Inc.
05.2021 - 06.2022
- Dropped and hooked trailers and changed configuration of equipment.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Tier 1 Technical Support Advisor
Concentrix
10.2019 - 04.2021
- Answered incoming and chats dealings with technical and non-technical issues on Apple products.
- Provided excellent customer service to customers while assisting them with troubleshooting any technical issues with their products.
- Send email correspondence to customers in regard to their issues and how to resolve the issue in the future, Set up appointments using the Genius bar for customer through Apple Retail store or our store locator tool.
- Schedule rehabilitations for each, who has exhausted each troubleshooting steps.
Education
Sterile Processing Technology Program
Advent Health University
Orlando, FL02.2024
GED -
Orange Tech
Orlando, FL06.2013
Skills
- Ethics and professionalism
- Tool identification
- Patient confidentiality
- Workload prioritization
- Assembly and packaging
- Surgical instrumentation
- Safety protocols
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
Certification
Certified Registered Central Service Technician (CRCST)
10/2024
Timeline
Certified Sterile Processing Technician
Nemours Children's Hospital
04.2024 - Current
Customer Service Representative
CVS Health
08.2023 - 03.2024
Customer Service Agent
Amazon
07.2022 - 05.2023
Company Driver
Schneider National Inc.
05.2021 - 06.2022
Tier 1 Technical Support Advisor
Concentrix
10.2019 - 04.2021
Sterile Processing Technology Program
Advent Health University
GED -
Orange Tech
Certified Registered Central Service Technician (CRCST)
10/2024
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