Ariel Lopez
Orlando
Summary
Professional with background in guest services, ensuring safe and enjoyable experiences for visitors. Strong focus on teamwork and adaptability, consistently meeting changing needs and expectations. Skilled in customer interaction, problem-solving, and maintaining high standards of safety and efficiency. Reliable team player with commitment to delivering results.
Overview
8
8
years of professional experience
Work History
Attractions Attendant
Universal Studios
11.2023 - Current
- Assisted in managing attraction wait times through effective crowd control techniques.
- Operated rides efficiently, ensuring guest safety and compliance with operational standards.
- Conducted routine inspections of equipment to ensure functionality and safety compliance.
- Developed strategies for improving guest flow, enhancing overall visitor experiences.
Guest Contact Center
Universal Studios
07.2023 - 11.2023
- Worked effectively in fast-paced environments.
- Managed high-volume call traffic while maintaining quality standards and customer satisfaction.
- Skilled at working independently and collaboratively in a team environment.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Activities Attendant
Marriott Vacation Worldwide
04.2022 - 07.2023
- Facilitated engaging recreational activities for guests, enhancing overall experience and satisfaction.
- Monitored equipment and supplies, maintaining inventory levels for seamless activity operations.
- Trained new staff on activity protocols and safety procedures, fostering a knowledgeable team environment.
- Developed creative programs tailored to diverse guest interests, promoting participation and enjoyment.
Attractions Attendant
Universal Studios
02.2020 - 04.2022
- Ensured guest safety by monitoring attractions and enforcing safety protocols.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Collaborated with team members to maintain cleanliness and organization of attraction areas.
- Managed ride queues effectively, reducing wait times and improving overall guest experience.
Game Advisor
GameStop
11.2021 - 12.2021
- Provided personalized gaming recommendations to enhance customer experience and drive sales.
- Assisted customers with product selection, ensuring alignment with preferences and interests.
- Maintained up-to-date knowledge of gaming trends and new releases to offer informed insights.
- Demonstrated games and gaming devices to customers unfamiliar with technology, answered questions and made recommendations.
Sales Photographer
Sea World
01.2019 - 02.2020
- Captured high-quality photographs of guests and attractions, enhancing customer experience.
- Assisted in managing photo sales processes, ensuring efficient transactions and guest satisfaction.
- Utilized advanced editing software to enhance images post-production, delivering superior final products to clients on time consistently.
Food Service Technician
Orlando Health Hospital
06.2018 - 01.2019
- Assisted in food preparation and assembly for patient meals, ensuring adherence to dietary guidelines.
- Received proper training on patient information programs to adhere to patients dietary restrictions when taking food orders.
- Supported inventory management by monitoring stock levels and reporting discrepancies promptly.
- Collaborated with team members to optimize workflow and improve service delivery efficiency.
Merchandise Associate
Sea World Parks
01.2018 - 06.2018
- Assisted in inventory management to ensure accurate stock levels and product availability.
- Supported sales floor operations by organizing merchandise displays according to company standards.
- Engaged with customers to provide product information and enhance shopping experience.
- Collaborated with team members to maintain cleanliness and organization of sales area.
Education
Master of Science - Psychology
Southern New Hampshire University
Hooksett, NH12-2025
Bachelor of Arts - Psychology
Keiser University
Orlando, FL01-2024
Associate of Arts - General Studies
Valencia College
Orlando, FL09-2020
Skills
- Patience and empathy
- Safety awareness
- Safety procedures
- Cleanliness standards
- Problem-solving skills
- Data entry
- Customer service
- Retail experience
- Cash management
- Nutritional assessment
- Order taking
- Event planning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Attractions Attendant
Universal Studios
11.2023 - Current
Guest Contact Center
Universal Studios
07.2023 - 11.2023
Activities Attendant
Marriott Vacation Worldwide
04.2022 - 07.2023
Game Advisor
GameStop
11.2021 - 12.2021
Attractions Attendant
Universal Studios
02.2020 - 04.2022
Sales Photographer
Sea World
01.2019 - 02.2020
Food Service Technician
Orlando Health Hospital
06.2018 - 01.2019
Merchandise Associate
Sea World Parks
01.2018 - 06.2018
Master of Science - Psychology
Southern New Hampshire University
Bachelor of Arts - Psychology
Keiser University
Associate of Arts - General Studies
Valencia College