Ariel Lucambe
Everett,MA
Summary
I take pride in helping people in any situation. I Enjoys working closely with team members to deliver positive guest experience and come with great Experience as Front Desk Agent in a fast paced, 5 star, successful Type setting. I’m highly skilled in managing reservations, telephone calls and customer inquiries. I am Poised and professional with total commitment to guest satisfaction and experience as well as being Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly providing check-in and check-out processes and assists guests in friendly, courteous and professional manner. I’m Committed to leaving great, lasting impressions on everyone.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Encore Boston Harbor
10.2021 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Education
Business
Vieux-Fort Comprehensive Secondary School
Vieux-Fort ,St.Lucia , WI 06.2018
Skills
- File Management
- Operational Efficiency
- Transaction Processing
- Registration
- Effective Planning
- Guest Services
- Serve Guests
- Guest Satisfaction
- Posting Charges
- Customer Service
- Listening Skills
- Social Perceptiveness
- ASI Front Desk
- Written and Oral Communications
- Service Quality
- Time Management
- Team Oversight
- Constructive Feedback
- Front Desk Management
- Hotel Reservations
- Conflict and Issue Documentation
- Cash Handling
- Problem-Solving Skills
- Checking Guests In and Out
- Guest Inquiries
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Mentored newly hired individuals in company processes and procedures which alleviated employee turnover by Number%.
- Developed revenue streams for the hotel by informing guests of the establishment's array of services including the spa, salon, upscale restaurants and the casino.
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
Affiliations
- Lions Club
- World System Builders (WSB)
Languages
English
Native or Bilingual
Timeline
Front Desk Agent
Encore Boston Harbor
10.2021 - Current
Business
Vieux-Fort Comprehensive Secondary School