Ariel Luke
Richmond Hill,GA
Summary
Results-drive Client Relations Professional with excellent employee development, customer service and operations management skills coupled with more than seven years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Demonstrated record of success in building and managing successful teams as well as managing profitable operations.
Overview
8
8
years of professional experience
Work History
Vice President of Client Relations
Andor Labs
01.2022 - Current
- Helped grow sales revenue from $500k per month to well over two million per month by supporting my department and identifying opportunities for business development.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Identified opportunities to improve business process flows and productivity.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Evaluated product development strategies and prepared alternative approaches to goal achievement.
Director of Client Relations
Andor Labs
10.2019 - 12.2021
- Oversaw a team of internal sales operations as well as our remote account managers.
- Worked closely with our clients to grow and maintain business relationships while also working alongside our executives to help navigate and identify billing trends.
- Supported account team when qualifying, pursuing and closing opportunities.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
National Sales & Account Manager
Lab Service Associates
01.2017 - 10.2019
- Acted as a liaison between clinical lab personnel and sales team
- Networked in field to generate leads and acquire new accounts.
- Assessed customer needs and promoted company products and services.
- Helped streamline different operations processes
- Trained and mentored new account management and sales personnel.
- Resolved customer issues with speed and accuracy to maintain satisfaction.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Director of Business Development
The Piedmont Group
03.2016 - 02.2017
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Compiled product and customer data to generate informed profit projections.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Leveraged industry trends and competitive analysis to improve customer relationship building.
- Negotiated, prepared, and signed contracts with clients.
Education
Bachelor’s Degree - Speech Communication
Georgia College & State
05.2015
Skills
- Leadership
- Customer Satisfaction
- Account Management
- Sales Leadership
- Business Development
- Client Retention
- Customer Education
- Process Improvement
Timeline
Vice President of Client Relations
Andor Labs
01.2022 - Current
Director of Client Relations
Andor Labs
10.2019 - 12.2021
National Sales & Account Manager
Lab Service Associates
01.2017 - 10.2019
Director of Business Development
The Piedmont Group
03.2016 - 02.2017
Bachelor’s Degree - Speech Communication
Georgia College & State
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