Ariel Madrinan Garcia
Santa Ana,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Front of House Restaurant Associate
Bear Flag Fish Company
Newport Beach, California
08.2023 - Current
- Taking customer orders accurately and efficiently using the POS (Point of Sale) system.
- Delivered exceptional guest service with friendly and helpful attitude while addressing guest concerns and complaints quickly and thoroughly to promote satisfaction.
- Upselling and Promotions: Suggesting additional menu items, specials, or promotions to guests to enhance their dining experience and increase revenue for the restaurant.
- Product Knowledge: Always informed on fish inventory as it rotates every day. Educate customers on different tasting profiles and potential pairings.
- Expo Duties: Monitoring and assisting with food and beverage delivery to ensure orders are accurate and timely while collaborating with kitchen staff and servers to ensure smooth operation and timely service
- Assisting with opening and closing duties, including setting up tables, restocking supplies, and cleaning up at the end of the shift.
Client Service Representative
Bank of America
Garden Grove, California
01.2020 - 03.2023
- Handling of Cash in large amounts during transactions with Clients; ensuring individual Cash Box is balanced End of Day.
- Familiarity with processing Debit/Credit transactions.
- Provide exceptional Customer Service while providing product knowledge for Credit Cards, Checking, Auto and Home Loans.
- Handling client sensitive information; understanding and familiarity of business policy/practices.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
Coffee Boutique Team Leader
Nespresso
San Francisco, California
10.2015 - 06.2019
- Be knowledgeable of the store’s Net Sales/Goals and set up plans to achieve them.
- Key holder; opening/closing responsibilities, handling cash and deposits every night.
- Handle a fast-paced environment and provide coffee tastings with over 40+ coffee blend offerings and informing guests on various coffee machines.
- Manage a team focusing on sales and service; also focusing on Customer Voice within the company.
- Train new employees using modules and experience to onboard new employees in a timely manner.
- Keep the standard of visuals/installations of new marketing each quarter throughout the storefront.
- Manage inventory and shipments of products upon arrival; Conduct inventory audits bi-weekly to seek discrepancies.
- Maintain associates’ Daily Schedule using Microsoft Excel to upkeep Sales Goals and breaks for the team.
Education
Associates for Transfer in Psychology -
Orange Coast Community College
12.2023
General Education -
Santiago High School
06.2014
Skills
- Menu Knowledge
- Problem-Solving Capabilities
- Safe Food Handling
- Clear Communication
- Conflict Resolution
- Attention to Detail
Accomplishments
- Honesty, Integrity, & Principled 2017 Award on behalf of Nespresso Northwest Region Market
- Valiant 2021 District Award Winner on behalf of Bank of America Orange County Central Market
References
References available upon request.
Timeline
Front of House Restaurant Associate
Bear Flag Fish Company
08.2023 - Current
Client Service Representative
Bank of America
01.2020 - 03.2023
Coffee Boutique Team Leader
Nespresso
10.2015 - 06.2019
Associates for Transfer in Psychology -
Orange Coast Community College
General Education -
Santiago High School
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