Ariel Malvarez

Tala Beach

• Delivered exceptional food and beverage service in a fast-paced, upscale beachside environment.
• Maintained high service standards in alignment with Forbes Five-Star guidelines, ensuring guest satisfaction.
• Anticipated guest needs and personalized service to enhance the overall dining experience.
• Collaborated with team members and kitchen staff to ensure accurate and timely order delivery.
• Managed multiple tables with efficiency and attention to detail during high-volume periods.

• Set up and configured event registration desks, including hardware such as internet connections, printers, laptops, and scanners, ensuring smooth check-in operations for large-scale events.
• Accurately tracking attendee participation and session data throughout events using Validar.
• Collaborated with event coordinators and technical teams to troubleshoot issues and maintain seamless registration processes.
• Ensured data integrity and timely reporting to support post-event analytics and client follow-ups.

• Manage a valet team of 10+ employees, in charge of scheduling, payroll, and budgeting for the operation.
• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Oversee the Tidal Cove Water Park operation, and Food and beverage venues.
• Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
• Managed staff schedules, promoting efficient use of resources and maintaining optimal staffing levels.
• Handled budget management responsibilities, optimizing resource allocation while minimizing costs where possible.
• Promoted a culture of teamwork among staff members through regular meetings, open communication channels, and employee recognition initiatives.

• Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
• Collaborated with other staff members to ensure efficient operations and a positive guest experience.
• Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
• Assisted in setting up and breaking down equipment for special events held at the pool area.
• Effectively addressed any conflicts or disputes among patrons by employing strong conflict resolution skills.