Ariel Manus
Operations Support Specialist
Tecumseh,OK
Summary
Operations Support Specialist with a strong record at First Med Urgent Care, enhancing efficiency through process improvements and team leadership. Expertise in inventory management and conflict resolution led to reduced operational costs and improved customer service. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Operations Support Specialist
First Med Urgent Care
01.2025 - Current
- Guided and mentored junior staff, fostering a supportive work environment for growth.
- Ensured safe and clean workplace by following company policies, reducing accidents.
- Identified process improvement areas, proposing solutions that saved costs and increased efficiency.
- Liaised between departments to facilitate communication for collaboration on initiatives.
- Managed daily operations, including shift scheduling and inventory tracking to meet demands.
- Conducted audits of procedures for compliance, mitigating risks before escalation.
- Collaborated with operations team to deliver excellent customer service and positive work culture.
- Coordinated with vendors to ensure timely delivery of products and maintain relationships.
- Streamlined support processes by implementing organizational strategies and tools.
- Led safety workshops contributing to safer work practices.
Clinic Manager
Immediate Care Of Oklahoma
10.2022 - 05.2024
- Resolved patient complaints promptly, ensuring positive experiences.
- Hired and trained employees to sustain high-performing teams.
- Conducted staff evaluations, providing feedback and setting performance goals.
- Implemented policies to enhance operational efficiency and patient care.
- Built strong relationships with patients, fostering trust and loyalty.
- Maintained a safe work environment through frequent clinic walk-throughs.
- Enhanced team performance by offering regular training opportunities.
- Facilitated employee cross-training for improved teamwork and understanding of roles.
- Monitored personnel duties to promote high-quality patient care.
- Streamlined operations by implementing efficient scheduling systems.
- Improved patient satisfaction through effective communication and care.
- Reduced appointment wait times by optimizing front office processes.
- Enforced cleanliness and organization in compliance with safety regulations.
- Participated in meetings with administrators to discuss clinic operations.
- Ensured a safe environment by adhering to infection control protocols.
- Managed clinic budgets, optimizing resources for efficiency.
Medical Assistant Lead
Immediate Care Of Oklahoma
08.2022 - 10.2022
- Sanitized and organized exam rooms and equipment.
- Obtained client medical history, medications, symptoms, allergies.
- Directed patients to exam rooms and prepared for physician examinations.
- Managed medical records by filing, organizing, and scanning documents.
- Built relationships with patients through effective communication skills.
- Maintained clean clinical environment by following infection control guidelines.
- Facilitated patient care with accurate documentation of histories and vital signs.
- Assisted physicians with minor surgeries and sterilized instruments.
- Ensured patient safety during examinations by addressing concerns promptly.
- Monitored medical supply levels and submitted replenishment orders in time.
- Boosted satisfaction by providing compassionate care during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort.
- Streamlined office operations by managing inventory and ordering supplies.
- Coordinated patient referrals for comprehensive care management.
- Educated patients on preventative measures and follow-up care instructions.
- Conducted laboratory tests and prepared specimens for analysis.
Medical Assistant
Immediate Care Of Oklahoma
01.2021 - 08.2022
- Managed billing, coding, ensuring accurate claims and invoicing.
- Sanitized and organized exam rooms and medical equipment.
- Obtained client medical history, medications, symptoms, allergies.
- Directed patients to exam rooms and prepared for physician examinations.
- Handled medical records management including filing and scanning documents.
- Cultivated patient relationships through effective communication.
- Maintained clean clinical environment adhering to infection control guidelines.
- Facilitated patient care with thorough documentation of histories and medications.
- Assisted physicians in minor surgeries, preparing operating room and sterilizing instruments.
- Ensured patient safety during exams by addressing concerns promptly.
- Monitored medical supply levels and submitted replenishment orders.
- Boosted patient satisfaction through compassionate care and timely responses.
- Efficiently performed phlebotomy while minimizing discomfort for patients.
- Enhanced clinic efficiency by assisting physicians in procedures and tests.
- Coordinated patient referrals for comprehensive care management plans.
- Strictly followed infection control protocols for sterilization of equipment.
- Improved patient experience managing appointments and records efficiently.
- Optimized appointment scheduling to maximize physician availability.
- Educated patients on preventative measures and treatment plans.
- Aided diagnoses by performing laboratory tests and preparing specimens.
- Reduced wait times by processing claims and obtaining pre-authorizations swiftly.
- Streamlined office operations by managing inventory and organizing storage.
- Developed clinic policies ensuring compliance with industry standards.
- Provided emergency support administering first aid under supervision.
- Collaborated with healthcare teams for coordinated care delivery.
- Empowered patients through education on self-management techniques for conditions.
- Facilitated patient education on treatment plans enhancing understanding.
- Organized regular staff meetings to improve team communication on patient care protocols.
- Provided empathetic care addressing patient concerns sensitively.
Medical Assistant
Dr. Nawaz
03.2020 - 01.2021
- Streamlined billing and coding processes, ensuring accurate claims and invoicing.
- Sanitized and organized exam rooms and medical equipment.
- Obtained patient medical history, medication info, symptoms, and allergies.
- Directed patients to exam rooms and prepared for examinations.
- Managed medical records through filing, organizing, and scanning.
- Established trust with patients through effective communication skills.
- Maintained a safe clinical environment by adhering to infection control protocols.
- Ensured accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians in minor surgeries, preparing instruments and operating rooms.
- Addressed patient concerns effectively to ensure safety and comfort during exams.
- Monitored inventory levels of medical supplies and submitted orders as needed.
- Boosted patient satisfaction through compassionate care and prompt responses.
- Performed phlebotomy procedures with minimal discomfort for patients.
- Optimized appointment scheduling to enhance physician availability.
- Educated patients on preventative measures and treatment plans to improve outcomes.
- Facilitated referrals to specialists for comprehensive care management.
Education
Canadian Valley Technology Center
Yukon High School
601 Oak St Yukon, OK 7309905.2009
Skills
- Operational efficiency
- Scheduling management
- Operations tracking
- Workflow streamlining
- Scheduling
- Analysis and research
- Customer engagement
- Expense reporting
- Information security protocols
- Work control processes
- Reporting and documentation
- New teller training
- Process improvement
- Idea development and brainstorming
- Audit reporting
- Analytical thinking
- Logistics coordination
- Issue research
- Project planning
- Project restructuring
- Disaster recovery planning
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Team building
- Task prioritization
- Self motivation
- Interpersonal skills
- Customer relationship management
- Conflict resolution
- Goal setting
- Professionalism
- Interpersonal communication
- Strategic planning
- Time management abilities
- Continuous improvement
- Inventory management
- Adaptability
- Written communication
- Quality assurance
- Project management
- Business analysis
- Organizational development
- Crisis management
- Workflow optimization
- Risk management
- Problem-solving aptitude
- Performance management
- Improvement plans
- Performance metrics
- Budget management
- Forecasting
- Marketing strategy
- Business development
- Contract negotiation
- Financial analysis
- Supply chain management
- Change management
- Analytical skills
- Vendor management
Timeline
Operations Support Specialist
First Med Urgent Care
01.2025 - Current
Clinic Manager
Immediate Care Of Oklahoma
10.2022 - 05.2024
Medical Assistant Lead
Immediate Care Of Oklahoma
08.2022 - 10.2022
Medical Assistant
Immediate Care Of Oklahoma
01.2021 - 08.2022
Medical Assistant
Dr. Nawaz
03.2020 - 01.2021
Canadian Valley Technology Center
Yukon High School
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