ARIEL MARTE
Weatherford ,TX
Summary
IT Support Technician offering 2 years of hands-on technical experience to provide support to users throughout the enterprise environment. Cleared to work in classified settings. Eager to pursue wider learning opportunities and hone new skills to better support the company.
**Currently holding a Secret Clearance.**
Overview
5
5
years of professional experience
1
1
Certification
Work History
Desktop Technician - Cleared/Linux Technical Support
Acara Solutions
Fort Worth, Texas
08.2024 - Current
- Troubleshot & installed hardware, software, & peripheral devices for users.
- Provided technical support to users via telephone or in-person for Windows 10-11, RHEL 7-8 & SUSE Linux issues.
- Troubleshot computer systems & different networks to identify & resolve issues
- Installed/configured Windows 10/11, RHEL, and SUSE Linux OS.
- Deployed software applications on Windows 10/11, RHEL 7-8, & SUSE platforms.
- Pushed desktops from RHEL 7 to RHEL 8.
Desktop Technician - Cleared Support Technician
Acara Solutions
Fort Worth, TX
05.2024 - Current
- Troubleshot machines connected to the Engineer Design Network and other intranet networks
- Imaged Windows, Linux, and intranet machines to set to company domain & transition users to current OS version.
- Backed up/transferred and repaired data to new SSD/hard drive in event of machine upgrade and corrupt data.
- Replaced internal hardware components including RAM, SSDs, HDDs, laptop batteries, & graphics cards.
- Installed & troubleshot software required for users to complete daily tasks such as CATIA, VAS, & Microsoft Visual Studio.
- Updates to firmware, BIOS, drivers to resolve BSODs/computer crashes, hardware/software failure
- Virtualization- including installations, troubleshooting, and upgrades to VMs.
Desktop Support - Senior Engineer
Acara Solutions
Fort Worth, TX
11.2023 - 05.2024
- Installed, configured and maintained hardware and software components of computer systems.
- Diagnosed system errors and troubleshot technical issues for clients.
- Resolved network connectivity problems for customers utilizing various networking protocols.
- Configured/troubleshot issues with user accounts, passwords, file permissions, and email accounts.
Desktop Support - Sr Desktop Technician
Acara Solutions
Fort Worth, TX
08.2023 - 11.2023
- Installed and configured Windows operating systems on various hardware platforms.
- Provided technical support for desktop, laptop, printer, network connectivity and other peripheral devices.
Desktop Support Technician
Acara Solutions
Fort Worth, TX
02.2023 - 08.2023
- Installed and configured hardware such as badge readers, docking stations, monitors, keyboards, and mice.
- Provided the installation/replacement of computers due for a refresh.
- Managed/transferred user data and software efficiently to ensure all was present in the event of asset replacement.
FRONT OF HOUSE TEAM MEMBER/TEAM TRAINER
Chick-Fil-A
Hudson Oaks, TX
08.2021 - 02.2023
- Trained new employees & ensured all existing employees were compliant to operations in the Front & Back of House.
- Worked with a fast pace while maintaining order accuracy.
- Took transactions through the POS/iPad systems.
FRONT OF HOUSE TEAM MEMBER
Chick-Fil-A
Palmdale, CA
04.2020 - 07.2021
- Compliance to safe & healthy food service policies.
- Worked with a fast pace while maintaining order accuracy.
- Took transactions through the POS/iPad systems.
Skills
- Highly knowledgeable in troubleshooting Windows 10-11 OS
- Knowledgable in troubleshooting SUSE & RHEL OS
- Knowledgeable in Ansible Automation Platform in RHEL
- Software/Hardware troubleshooting installations, upgrades, & repairs
- Patching management & configurarion of static IPv4 IPs
- Imaging of laptops, desktops, & tablets
- Basic knowledge in Python
- Virtual Machine installation & troubleshooting
- Data Recovery/transfer
- Basic Active Directory knowledge
- Experience working in secure environments
- Understanding of Nessus tool
Certification
- CompTIA A+ - (Certified on September 2, 2023)
- CompTIA Security + - (Certified on November 8, 2023)
- ITIL 4 - (Certified on May 31, 2024)
Timeline
Desktop Technician - Cleared/Linux Technical Support
Acara Solutions
08.2024 - Current
Desktop Technician - Cleared Support Technician
Acara Solutions
05.2024 - Current
Desktop Support - Senior Engineer
Acara Solutions
11.2023 - 05.2024
Desktop Support - Sr Desktop Technician
Acara Solutions
08.2023 - 11.2023
Desktop Support Technician
Acara Solutions
02.2023 - 08.2023
FRONT OF HOUSE TEAM MEMBER/TEAM TRAINER
Chick-Fil-A
08.2021 - 02.2023
FRONT OF HOUSE TEAM MEMBER
Chick-Fil-A
04.2020 - 07.2021