Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ariel Martinez

Bridgton,ME

Summary

Adept at team management and customer engagement, I started at customer/money services at King Soopers. I learned how to manage customers unsatisfactory as well as wiring money, cashing checks, etc. I then worked at Starbucks as a shift supervisor where I managed daily operations, employees schedules, inventory and training. From Twin Peaks I gained the skills of multitasking and balancing customer engagement to create to best atmosphere to create clientele and show new employees how to do the same. By being a trainee I gained the skills of being able to communicate what a job is about and what standards need to be met while being able to pick out new employee's weaknesses and turning them into strengths. I then gained the opportunity of also doing marketing for this business. I managed events, social media accounts, promotions as well as branching out to other businesses to gain clientele and creates new opportunities for this restaurant. All of this lead to me being a manager at a restaurant to create the best work environment by building the business up and eliminating bad work ethics and marketing habits.

Overview

6
6
years of professional experience

Work History

Restaurant Manager

Bhop & Bar
09.2024 - Current
  • Manage daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Marketing Coordinator

Twin Peaks Restaurants
10.2021 - 02.2024
  • Answered general marketing department inquiries by email, phone, and mail.
  • Developed visually engaging marketing materials to support product launches and promotions.
  • Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
  • Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.

Waitress Trainee

Twin Peaks Restaurants
10.2019 - 02.2024
  • Handled high-pressure situations calmly during peak hours and maintaining exceptional service standards while teaching a new member of the team How to do the same.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Trained and observed new employee in order to help the manager team pick out the new employees weaknesses and strong points in order to help the business grow.

Barista Shift Supervisor

Starbucks
02.2019 - 10.2021
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Customer Service/Money Center Associate

King Soopers
01.2019 - 02.2021
  • Handled wire transfers accurately, ensuring timely completion of both domestic and international transactions.
  • Performed various money center services to customers.
  • Enhanced customer satisfaction by efficiently handling cash transactions and providing accurate account information.
  • Assisted customers with product unsatisfactory and/or visit unsatisfactory.

Education

High School Diploma -

Denver North High School
Denver, CO
05-2019

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Marketing
  • Money handling/transactions

Timeline

Restaurant Manager

Bhop & Bar
09.2024 - Current

Marketing Coordinator

Twin Peaks Restaurants
10.2021 - 02.2024

Waitress Trainee

Twin Peaks Restaurants
10.2019 - 02.2024

Barista Shift Supervisor

Starbucks
02.2019 - 10.2021

Customer Service/Money Center Associate

King Soopers
01.2019 - 02.2021

High School Diploma -

Denver North High School
Ariel Martinez