Ariel Martinez
Curantis
Denton,TX
1
Language
1
Certification
6
years of professional experience
Detail-oriented client service professional specializing in case management, customer service, and team leadership. Manages high-volume workloads, processes confidential documentation, and resolves complex client concerns while maintaining accurate records. Builds strong relationships with clients and colleagues to enhance service delivery and support organizational objectives.
Work History
CLIENT SERVICE ASSOCIATE
2 Years 11 Months- Provide professional and compassionate assistance to clients through telephone, online, and in-person communication.
- Respond to inquiries, investigate concerns, resolve complaints, and identify appropriate solutions based on individual client circumstances.
- Conduct interviews with Texas families to determine eligibility for child care assistance and related program services.
- Managed high-volume caseload, prioritizing responsibilities to meet processing deadlines effectively.
- Process enrollment service authorizations while maintaining accuracy, timeliness, and compliance with applicable procedures.
- Responded to inquiries, investigated concerns, and resolved complaints while tailoring solutions to individual client circumstances.
- Collaborated with internal departments and team members to address issues, coordinate services, and enhance client outcomes.
PRO ACCOUNT SALES ASSOCIATE
1 Year 11 Months- Managed professional customer accounts and supported contractors and commercial clients with high-volume orders and project-related purchasing needs.
- Developed customized product and service solutions based on project requirements, budgets, timelines, and customer specifications.
- Prepared bulk pricing quotes to support sales objectives through proactive account management and customer support.
- Coordinated material availability, order fulfillment, and deliveries to ensure successful project completion.
- Coordinated material availability, order fulfillment, and deliveries to support successful project completion.
- Provided proactive problem-solving and follow-up to help professional customers minimize delays and complete projects efficiently.
- Collaborated with multiple store departments to resolve issues, ensure transaction accuracy, and coordinate timely deliveries.
HEAD CASHIER
1 Year 11 Months- Provided professional customer service in fast-paced, high-volume environment, enhancing customer satisfaction.
- Responded to customer inquiries, addressed concerns, and resolved service issues effectively.
- Conducted inventory counts and maintained accurate stock records to support daily operations.
- Balanced registers, verified cash drawers, and resolved discrepancies to support accurate end-of-shift reporting.
- Supervised front counter cashiers, assigning duties and maintaining smooth guest flow during peak service periods.
Education
High School Diploma
- General High School Curriculum
- College-credit coursework in Criminal Law
- Completed college-credit hours in Criminal Justice.
- Honoree of Music Studies.
Skills
Case Management & Eligibility Processing
Client & Customer Relations
Case information confidentiality
Policy & Procedure Compliance
Administrative Support
Data Entry & Recordkeeping
Account Management
Cash Handling & Reconciliation
Inventory & Operational Support
Team Training & Mentoring
Accomplishments
- Employee Committee Lead, Curantis
- Lead Coordinator, Cleaning Team, Calvary UPC — Denton, TX
- Certificate of Achievement, 13 years of Fine Arts/Music Studies — Viola
Certification
Active Shooter Mitigation Training, GSFT | August 2026
Languages
American ASL
Limited Working
Timeline
CLIENT SERVICE ASSOCIATE
Curantis
11.2023 - CurrentRead More
PRO ACCOUNT SALES ASSOCIATE
The Home Depot
09.2021 - 08.2023Read More
HEAD CASHIER
Popeye's Louisiana Kitchen
10.2020 - 09.2022Read More
Denton High School
High School Diploma
Read More