Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
10
10
years of professional experience
Work History
Sealer Team Member
Rivian
03.2022 - Current
Accelerated on all Job Element Sheet (JES) standards for every position within first 6 months there.
Started training new team members and current team members on different positions while becoming pod lead on deck
Advocated as team lead to assist my team leads when short staffed.
Insured that Job Element Sheet (JES) qualifications were being followed properly on and off sealer deck within a fast pace manner
Contributed to team success by completing jobs quickly and accurately.
Office Assistant
Ashley HomeStores
12.2021 - 03.2022
Prioritized, navigated, and overcame highly stressful tasks and situations with ease to support office workflow.
Dedicated high volume of incoming calls to successfully manage inquiries.
Completed clerical tasks such as filing, copying, and distributing mail.
Interacted with multiple customers by phone, email, or in-person to provide information.
Sportsbook Cashier
Par-a-dice Casino
11.2021 - 12.2021
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Generated sports wagers and took payments
Collected and cashed out winning tickets while managing large amounts of money on a daily basis
Built relationships with customers to encourage repeat business.
Driver/ Office Assistant
Brown's Auto Cosmetics
06.2020 - 11.2021
Provide support in driving cars to and from dealerships and mechanic garages
Manage the day-to-day process of incoming and outgoing vehicles
Provided staff and customers with satisfaction and appropriate documentation needed
Inputted documents, and invoices in appropriate spreadsheets
Stipend Manager
The Residence of Sugarwood
05.2020 - 10.2020
Assisted with paperwork
Calling government institutes to make sure residents files were up to date
Keep inside and outside of building clean
File maintenance requests
Available 24/7 for residents
Cashier
Menards
06.2018 - 07.2020
Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
Processed new orders, returns, exchanges and handling multiple transactions per day
Trained new employees in customer-focused strategies, and maintaining high team standards
Rang up customer items quickly and efficiently using POS system
Part time head cashier which consisted of watching the door, answering questions of guests and any cashiers needinghelp
Making sure cashiers go on breaks and lunches
Assisted all seven departments with returns, merchandise quality control, and restocking.
Customer Service
Edible Arrangements
02.2017 - 06.2018
Performed various tasks
Addressed customer concerns, demonstrating empathy and resolving problems swiftly.
Balanced cash drawer at end of each shift, investigating and resolving any discrepancies.
Customer Service
Edible Arrangements
08.2013 - 02.2016
Performed various tasks that include taking orders via phone and walk ins, prepping the fruit and making the bouquets
Addressed customer concerns, demonstrating empathy and resolving problems swiftly.
Balanced cash drawer at end of each shift, investigating and resolving any discrepancies.
Trained new employees
Supervised team members by delegating tasks and overseeing opening, closing and changing shifts.
Formed and managed all employee schedules
Education
Bachelor of Science - Administrative and Management
University of Indianapolis
Indianapolis, Indiana
12.2019
Skills
Microsoft Office
Task delegation
Conveyor Line Work
Attention to Detail and organized
Teamwork and Collaboration
Leadership
Adaptable and Flexible
Timeline
Sealer Team Member
Rivian
03.2022 - Current
Office Assistant
Ashley HomeStores
12.2021 - 03.2022
Sportsbook Cashier
Par-a-dice Casino
11.2021 - 12.2021
Driver/ Office Assistant
Brown's Auto Cosmetics
06.2020 - 11.2021
Stipend Manager
The Residence of Sugarwood
05.2020 - 10.2020
Cashier
Menards
06.2018 - 07.2020
Customer Service
Edible Arrangements
02.2017 - 06.2018
Customer Service
Edible Arrangements
08.2013 - 02.2016
Bachelor of Science - Administrative and Management
<ul>
<li>Operational Support - Serving as a trusted vault custodian to assist in branch operational support, such as opening, closing, balancing ATMs, cash management, branch differences, ATM claims, and assisting team leaders. Currently acting as the Workforce Management Liaison in the branch to produce schedules for the team.</li>
<li>Mentoring - Assists in mentoring and coaching new and tenured team members in developing the necessary skills for the demands of NFCU's enterprise strategy. Current mentee to one tenured MSR and one untenured. Contributed to the training of five ATM/vault custodians.</li>
<li>Trusted Partner - Meeting branch digital targets for new and existing members by assisting and educating members to leverage the benefits of ATM usage, digital products, and services penetration. Consistent top OneView user.</li>
<li>Currently serving as a Quality Assurance Champion, working with branch leaders to help maintain focus on quality assurance as a critical and central aspect of each team member’s day-to-day function. Assists in quarterly quality control checks, and weekly internal audits.</li>
<li>Change Agent - Subject Matter Expert for the Coconut Pilot. Currently participating in pilots for MORE and Business Solutions to provide critical feedback to help improve process and member experience.</li>
<li>Member-centric universal MSR who consistently receives high marks and positive comments from BES.</li>
</ul> at NFCU, Avenues Jacksonville, AVW<ul>
<li>Operational Support - Serving as a trusted vault custodian to assist in branch operational support, such as opening, closing, balancing ATMs, cash management, branch differences, ATM claims, and assisting team leaders. Currently acting as the Workforce Management Liaison in the branch to produce schedules for the team.</li>
<li>Mentoring - Assists in mentoring and coaching new and tenured team members in developing the necessary skills for the demands of NFCU's enterprise strategy. Current mentee to one tenured MSR and one untenured. Contributed to the training of five ATM/vault custodians.</li>
<li>Trusted Partner - Meeting branch digital targets for new and existing members by assisting and educating members to leverage the benefits of ATM usage, digital products, and services penetration. Consistent top OneView user.</li>
<li>Currently serving as a Quality Assurance Champion, working with branch leaders to help maintain focus on quality assurance as a critical and central aspect of each team member’s day-to-day function. Assists in quarterly quality control checks, and weekly internal audits.</li>
<li>Change Agent - Subject Matter Expert for the Coconut Pilot. Currently participating in pilots for MORE and Business Solutions to provide critical feedback to help improve process and member experience.</li>
<li>Member-centric universal MSR who consistently receives high marks and positive comments from BES.</li>
</ul> at NFCU, Avenues Jacksonville, AVW