Ariel McDougle
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
10
10
years of professional experience
Work History
REP II, Prod Sup;
Jack Henry & Associates
05.2025 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Educated clients on banking products, enhancing understanding and promoting informed decisions.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
Assistant Manager
CEC Entertainment
10.2024 - 04.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Providing daily coaching to the cashier's to improve on their sales
- Overseeing overall cash management and merchandise area
Assistant Manager
Wingstop
03.2021 - 10.2024
- Delicate tasks to fellow team members
- Manage inventory, funds, and log the information in the computer
- Oversee all orders before handed to the customer
Call Center Sales Agent
Go Wireless
05.2021 - 01.2022
- Service inbound and outbound calls
- Manage emails, chat, and voice-mail and respond when needed
- Update customers on new products, offer promotions, and update customer profile if needed
Business Banking Representative
PNC Bank
05.2019 - 08.2020
- Monitored small business accounts to determine current product effectiveness
- Reviewed transactions for business customers to check accuracy and integrity
- Implemented processes and protocols to validate and monitor risk assessments
CSR Inbound Sales (MLO)
PNC Bank
07.2017 - 05.2019
- Provided expert financial advice on mortgage and personal loans
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse
Appointment Setter
PNC Bank
10.2015 - 07.2017
- Scheduled financial well-being checkup appointments
- Consistently achieved monthly sales and quality goals
- Offered every customer exceptional service levels by remaining friendly and professional during every interaction
Education
High School Diploma -
Crosman Alt High School
Detroit, MI06.2004
Skills
- Communication skills
- Time management
- Computer literacy
- Microsoft Office
- Problem Resolution
- Inbound and Outbound Calling
- Seasoned in conflict resolution
- Salesforce
- Good Work Ethic
Timeline
REP II, Prod Sup;
Jack Henry & Associates
05.2025 - Current
Assistant Manager
CEC Entertainment
10.2024 - 04.2025
Call Center Sales Agent
Go Wireless
05.2021 - 01.2022
Assistant Manager
Wingstop
03.2021 - 10.2024
Business Banking Representative
PNC Bank
05.2019 - 08.2020
CSR Inbound Sales (MLO)
PNC Bank
07.2017 - 05.2019
Appointment Setter
PNC Bank
10.2015 - 07.2017
High School Diploma -
Crosman Alt High School
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