Ariel McGuire
Animas,NM
Summary
As a hardworking and diligent person I responsibly manage my time while working alone. I also enjoy working with others. My experience in Customer Service has provided me with the skills and knowledge of health insurance and marketplace portals as well as many other recourses. Appointment setting and origination skills were acquired through my previous employment. I am eager and willing to learn new skills and always strive to go above and beyond what is required of me. I have demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Emergency Disbatcher
Phillips Lifeline
09.2017 - Current
- Answered calls from automatic routing system and took basic information from callers.
- Dispatched emergency assistance for the sick and elderly.
- Handled high volume inbound and outbound calls.
- Updated subscriber information.
- Gave emotional support and emergency assistance in suicide calls.
- Assisted with equipments minor technical issues.
- Responsibly managed time in working from home
- Followed established protocols for professional handling of emergency situations.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Reduced miscommunication among team members by implementing standardized terminology within the dispatch center.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Improved response times by prioritizing and efficiently managing emergency calls.
- Assisted callers in emergency situations with appropriate information and support.
- Implemented caller follow-up program that provided additional support after initial incident resolution, ensuring ongoing care and assistance.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
Community Health Worker
Hidalgo Medical Services
08.2021 - 02.2023
- Managed enrollment and paperwork for individuals to take advantage of community resources.
- Explained required eligibility applications to patients and helped complete applications for services.
- Assisted clients with insurance applications.
- Assisted with transportation recourses, and aided in energy assistance.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Promoted access to healthcare services for underprivileged populations through community outreach efforts.
- Helped vulnerable individuals navigate complex healthcare system.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Assisted clients in navigating complex healthcare systems by providing guidance on insurance coverage options and connecting them with appropriate providers or agencies.
Lead Hostess
Ronan Cafe
07.2010 - 08.2011
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Assisted managers with quickly resolving service- and food-related issues.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Handled a register in closing out all tickets.
Education
GED -
Kicking Horse Job Corps
Ronan, MT09.2011
High School Diploma -
Salish Kootenai College
Pablo, MT09.2011
Skills
Customer Service
Good Telephone Etiquette
Attention to Detail
Community-based resources
Schedule Coordination
MS Office
- Information documentation
Accomplishments
- Excel spreadsheets
- Know how to format cells and adjust layouts
- Know how to navigate from one spreadsheet to the next and to copy and paste
- Know how to save and file spreadsheets
- Microsoft Power Point: Know how to navigate through Microsoft Power Point and to create slideshows and presentations
- Know how to change font and to use clipart and to put sound to slideshow or presentation
- Am a hardworking and diligent person
- I am easy to work with and can either work with fellow employees or can work alone
- I am eager and willing to learn and to try new things
- I am an upbeat and enthusiastic person and keep to a task until it is completed
- Also I have costumer service as well as over 2yrs dispatching experience along with some training in the Admin\Clerical department
- I have worked 4 months in healthcare as a Community Health Worker
- I worked in the Family Support and Senior Services department
- I am knowledgeable in many health insurance and marketplace portals as well as knowledge and ability finding many other recourses
- Have knowledge and know how to navigate through various programs and can multitask
- I have put some time in volunteering at the front desk answering phones, taking messages and performing front desk duties
- Once again I am hardworking and willing and would like a chance to prove that I can be a help and an asset to your business.
Certification
- Certified Office/Administratin, Kicking Horse Job Corps - 2011
Timeline
Community Health Worker
Hidalgo Medical Services
08.2021 - 02.2023
Emergency Disbatcher
Phillips Lifeline
09.2017 - Current
Lead Hostess
Ronan Cafe
07.2010 - 08.2011
GED -
Kicking Horse Job Corps
High School Diploma -
Salish Kootenai College