Dedicated to delivering outstanding service and unparalleled support, committed to ensuring customer satisfaction. Deep understanding of customer service best practices, excels at finding innovative solutions to effectively address customer needs. Proficient in utilizing a range of strategies, adept at providing exceptional service that exceeds expectations.
Hi, I’m
Ariel Millin
Warner Robins,GA
Summary
Overview
16
years of professional experience
Work History
VBN SKIN
Customer Service Representative
07.2020 - Current
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Banco Popular
Bank Representative
03.2016 - 05.2019
Job overview
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Opened, closed, and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Balanced teller drawers and ATM cash.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
- Performed account maintenance by closing out accounts and changing customer addresses.
Pueblo, World Fresh Market, LLC Present, Accounting Solutions LLC
Customer Service
⁃ Cashier
05.2014 - 07.2016
Job overview
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Department of Education
Clerk
06.2009 - 07.2009
Job overview
- Administrative duties: Office Manager’s and Director’s Calendar appointment and meeting planner; answered their calls, organized files, filing, and Typing.
Education
Western Governors UniversitySalt Lake City, UT
Bachelor Of Accountancy from Accounting And Business Management
University Overview
Ivanna Eudora Kean High SchoolSt. Thomas, VI
06.2008
University Overview
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Order processing
- Administrative support
- Microsoft Office Suite
- Clerical support
- Filing
Timeline
Customer Service Representative
VBN SKIN
07.2020 - Current
Bank Representative
Banco Popular
03.2016 - 05.2019
Customer Service
⁃ Cashier
Pueblo, World Fresh Market, LLC Present, Accounting Solutions LLC
05.2014 - 07.2016
Clerk
Department of Education
06.2009 - 07.2009
Ivanna Eudora Kean High School
Western Governors University
Bachelor Of Accountancy from Accounting And Business Management