Ariel Mitchell
Bolingbrook,IL
Summary
Proven customer success specialist with a strong background in software troubleshooting and customer care, honed at Akken Inc. and Mogo Dental Software. Excelled in enhancing customer satisfaction though expert resolution of software issues and proficient use of Microsoft SQL Server. Skilled in communication, significantly improved support efficiency while maintaining a high level of customer service.
Overview
15
15
years of professional experience
Work History
Customer Success Specialist
Akken Inc
07.2022 - 04.2024
- Providing support to customers by answering user questions regarding the software process and troubleshooting issues.
- Managed approximately 25-30 incoming calls and emails per day from customers.
- Provided ongoing training sessions for clients in order to maximize software adoption and utilization.
Support Technician
Mogo Dental Software
05.2017 - 07.2022
- Troubleshooting to detect and solve technical problems, updating required hardware and software
- I also test and analyze newly developed software updates to ensure operation and reliability.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
Logistics Specialist
Target
08.2013 - 05.2017
- Logistics: unloading truck, palletizing, inventory, lifting heavy merchandise, utilizing bar code scanner, stocking and organizing the sales floor, customer service.
Warehouse Laborer
06.2011 - 04.2012
- Packed and shipped used and new k-12 textbooks, sorted and stocked inventory, utilized bar code scanner, refurbished used textbooks, experience with loading the truck, UPS shipping, FedEx shipping, data entry.
Stocker
12.2008 - 07.2009
- Stocked shelves, provided help to customers, maintenance.
Education
Some College (No Degree) -
College of Dupage Glen Ellyn
Glen Ellyn, ILHigh school diploma or GED -
Lake land college
Mattoon, IL01.2011
Skills
Software Troubleshooting
- Desktop Support
- Software Testing
- Azure (3 years)
- Microsoft SQL Server (4 years)
- Product demos
- Remote access software
- Communication skills
- SaaS
- CRM Software
- HRM Software
- Feedback collection
- Staff Training
- Client Training
Personal Information
- Title: Technical support
- Work Permit: Authorized to work in the US for any employer
Timeline
Customer Success Specialist
Akken Inc
07.2022 - 04.2024
Support Technician
Mogo Dental Software
05.2017 - 07.2022
Logistics Specialist
Target
08.2013 - 05.2017
Warehouse Laborer
06.2011 - 04.2012
Stocker
12.2008 - 07.2009
Some College (No Degree) -
College of Dupage Glen Ellyn
High school diploma or GED -
Lake land college