Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ariel Moore-Orlick

Wantagh,NY

Summary

Dynamic Pharmacy Technician with a proven track record at CVS Pharmacy, recognized for enhancing workflow efficiency and accuracy in prescription processing. Highly dependable and a fast learner, I consistently improved patient satisfaction and reduced wait times. Skilled in inventory management and committed to exceptional customer service, fostering strong relationships with patients and healthcare providers.

Overview

8
8
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
12.2021 - 09.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Conducted patient follow-ups to confirm medication effectiveness and address concerns.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Conducted routine checks of pharmaceutical stocks to maintain quality control.
  • Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
  • Assisted in management of prescription deliveries, improving patient convenience.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Managed medication inventory, ensuring availability of all necessary drugs.
  • Developed patient education materials on medication management, contributing to community health awareness.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Provided critical support in emergency situations, quickly gathering necessary medications.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.

Cashier

The Home Depot Inc
02.2017 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Enhanced shopping experience, provided product information and location assistance.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Reduced processing errors by meticulously following transaction procedures.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Increased sales of promotional items by informing customers about current offers.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Education

Regents Diploma - General Studies

General Douglas MacArthur
Levittown, NY
06.2017

Skills

  • Fast learner
  • Highly dependable
  • Accurate in work flow

Timeline

Pharmacy Technician

CVS Pharmacy
12.2021 - 09.2024

Cashier

The Home Depot Inc
02.2017 - 07.2021

Regents Diploma - General Studies

General Douglas MacArthur

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