Ariel Morgan
Columbus,OH
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
2024
2024
years of professional experience
Work History
Customer Retention Specialist
Alliance Data
- Provided customer service support to retain customers and address any inquiries or complaints.
- Developed strategies to increase customer loyalty and satisfaction.
- Analyzed customer feedback to identify areas of improvement in customer retention programs.
- Conducted research on current industry trends and competitor insights related to customer retention.
- Responded promptly to emails from existing customers seeking assistance or advice.
- Re-established customer's faith in company by providing best retention offers available.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Promoted customer retention by using exceptional interpersonal skills.
- Compiled all calls and interactions into computer data system.
Manager
Rhombus LLC
06.2021 - 10.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Entered time and attendance logs in preparation for payroll.
- Maintained adequate staffing to meet objectives within budget.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
Education
Some College (No Degree) -
Ashford University
San Diego, CASkills
- Financial Management
- Policy Implementation
- Business Administration
- Performance Management
- Expense Tracking
- Marketing
- Negotiation
- Employee Training and Development
- Sales and Marketing
- Verbal and Written Communication
- Schedule Preparation
- Customer Relationship Management (CRM)
- Time Management
Objective
To obtain a position in individual Assistance (IA) or Logistics within FEMA where I can utilize my communication skills, problem-solving abilities, and expertise in logistics, record management to support disaster recovery efforts.
Timeline
Manager
Rhombus LLC
06.2021 - 10.2023
Customer Retention Specialist
Alliance Data
Some College (No Degree) -
Ashford University
Similar Profiles
Brittney PattersonBrittney Patterson
Senior Account Escalation Supervisor at Alliance DataSenior Account Escalation Supervisor at Alliance Data
Marshae ScottMarshae Scott
CSR at Alliance DataCSR at Alliance Data
Rosa A. Castillo-PaulinoRosa A. Castillo-Paulino
Distribution Coordinator at Alliance DataDistribution Coordinator at Alliance Data