Ariel Mullins
Ft. Pierce,FL
Summary
Talented Realtor with exceptional marketing skills and property sales background. Enthusiastic professional with drive and determination to succeed in new business development. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually. Well-qualified Customer Service Representative with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
15
15
years of professional experience
Work History
Realtor
NextHome Treasure Coast- Self-Employed
06.2021 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Compared recently sold area properties to determine competitive market prices.
- Negotiated, facilitated, and managed real estate transactions.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
Transaction Coordinator
Self-Employed
07.2018 - 12.2020
- Reviewed and executed confidential documents, contracts and disclosures.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Coordinated appointments to show tenants and buyers prospective homes.
Front Desk Call Coordinator
Keller Williams Of The Treasure Coast
02.2016 - 07.2019
- Scheduled appointments in computer system.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
Team Data Assistant & Coordinator
McAllister Int'l Group
08.2017 - 08.2018
- Reviewed and executed confidential documents, contracts and disclosures.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Planned and executed internal and external marketing events.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
Floor Supervisor
Goodwill Industries
01.2016 - 04.2018
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Call Center Representative
Sepherion-Maximus
01.2013 - 09.2017
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Call Center Team Lead
Ivox Communication
02.2010 - 12.2013
- Handled advanced issues with calm, knowledgeable and professional approach.
- Generated reports detailing metrics such as call times and satisfaction ratings.
- Oversaw team of [Number] agents focused on [Type] calls.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Assistant Manager
Bandolino
03.2008 - 02.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Counted out cash drawers and balanced totals.
- Completed store opening and closing procedures.
Education
High School Diploma -
Port Saint Lucie High School
Port Saint Joe06.2009
Skills
- State Real Estate Law
- Computer Troubleshooting
- Troubleshooting Systems
- Contract Negotiation
- Retail Sales Customer Service
- System Implementation
- Sales Expertise
- Critical Thinking
- Schedule Mastery
Timeline
Realtor
NextHome Treasure Coast- Self-Employed
06.2021 - Current
Transaction Coordinator
Self-Employed
07.2018 - 12.2020
Team Data Assistant & Coordinator
McAllister Int'l Group
08.2017 - 08.2018
Front Desk Call Coordinator
Keller Williams Of The Treasure Coast
02.2016 - 07.2019
Floor Supervisor
Goodwill Industries
01.2016 - 04.2018
Call Center Representative
Sepherion-Maximus
01.2013 - 09.2017
Call Center Team Lead
Ivox Communication
02.2010 - 12.2013
Assistant Manager
Bandolino
03.2008 - 02.2011
High School Diploma -
Port Saint Lucie High School
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