Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ariel Napier

Lucedale,MS

Summary

Skilled worker committed to outstanding experiences and customer satisfaction. Always maintains highly professional and polished attitude and appearance to match tone for event. Organized Banquet Server with experience working at various events, including food and beverage service, bussing tables, and maintaining customer satisfaction through efficiency and personability. Great at multitasking and customer service talents.

Motivated Stand Supervisor committed to maintaining a high level of standards in customer service, maintaining cleanliness and organization ensuring compliance with venue standards and regulations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

25
25
years of professional experience

Work History

Banquet Server

Monument Event Center
Rapid City, SD
09.2022 - 03.2024
  • Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
  • Provided prompt, friendly service to all guests during banquets or catered events.
  • Replenished buffet lines with fresh foods as needed.
  • Maintained cleanliness of work area throughout shift including tables, chairs and floors.
  • Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
  • Set up stations for serving meals according to established guidelines.
  • Provided refills on drinks as requested by customers.
  • Cleared away used plates and utensils following end of meal service.
  • Assisted with closing duties such as restocking supplies, wiping down surfaces.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Provided exceptional service to high volume of daily customers.
  • Verified food tray contents and transported each from kitchen to banquet hall.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Prepared for busy periods by restocking stations and maintaining clean work areas.
  • Served food to over 2500 customers per shift.
  • Addressed food complaints with kitchen staff and promptly served replacement menu items.
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.

Stand Supervisor

Monument Event Center
Rapid City, SD
10.2017 - 03.2024
  • Assigned and monitored daily tasks to stand attendants, ensuring that all duties were completed in a timely manner.
  • Ensured customer satisfaction by responding to any complaints or issues with professionalism and courtesy.
  • Provided training for new employees on proper cash handling procedures, stocking techniques, and customer service standards.
  • Inspected workstations regularly for cleanliness and organization.

Setup Crew Member

Monument Event Center
Rapid City, SD
10.2017 - 03.2024
  • Prepared event spaces by laying out tablecloths and arranging centerpieces.
  • Ensured that all necessary supplies were available for each event.
  • Provided support during events by setting up additional items as needed.
  • Maintained a clean work area throughout the day to ensure safety standards were met.
  • Organized storage areas so that all supplies could be easily located when needed.
  • Set up concession stands with needed supplies.
  • Organized and arranged food stations.
  • Arranged Bar fronts and stocked bars for events.
  • Counted inventory for events and monthly inventory.

In-Home Child Caregiver

Self-employeed
Rapid City, SD
07.1999 - 09.2021
  • Provided safe, nurturing and stimulating environment for children in own home.
  • Taught basic skills such as personal hygiene, social interaction, manners, language development and problem solving.
  • Prepared meals according to dietary requirements of each child.
  • Established daily routines to ensure safety and consistency in care provided.
  • Performed light housekeeping tasks related to childcare such as laundry and tidying up play areas.
  • Maintained records of daily activities and health information regarding each child's progress and development.
  • Maintained safe play environment.
  • Maintained organized and clean classroom and play areas.
  • Sanitized toys and play equipment.
  • Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.

Education

Sturgis Brown High School
Sturgis, SD
05-1996

Skills

  • Food handling
  • Room Teardown
  • Customer Service
  • Food Running
  • Table arrangements
  • Food transportation
  • Personal appearance standards
  • Food station setup
  • Buffet setup and takedown
  • Event Setup
  • Silverware Polishing
  • Bussing and Table Resets
  • Table setting arrangements
  • Time Management
  • Banquet hall set up
  • Punctual and Reliable
  • Flexible Schedule
  • Reliable transportation
  • Effective customer upselling
  • Clear Communication
  • Event Setup and Breakdown
  • Cash Handling
  • Team Collaboration
  • Regulatory Compliance

Timeline

Banquet Server

Monument Event Center
09.2022 - 03.2024

Stand Supervisor

Monument Event Center
10.2017 - 03.2024

Setup Crew Member

Monument Event Center
10.2017 - 03.2024

In-Home Child Caregiver

Self-employeed
07.1999 - 09.2021

Sturgis Brown High School

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Ariel Napier