ARIEL NOLAN
Hurst,Tx
Summary
Result-oriented professional with 12+ years of experience in operations management, Compliance Auditing Team, Supervision, and Administration. Provides coaching and development to management team and employees to create a customer-focused work environment to increase customer satisfaction while achieving business metrics.
Experienced with managing operational tasks and streamlining processes to improve efficiency. Utilizes strong organizational and communication skills to support team goals and ensure smooth operations. Track record of problem-solving and adaptability in dynamic environments.
Professional with strong organizational and time-management skills, well-prepared for operational roles. Demonstrates focus on team collaboration, adaptability to changing needs, and results-driven approach. Skilled in process optimization, inventory management, and effective communication, ensuring smooth daily operations. Known for reliability and ability to support team goals efficiently.
Overview
13
13
years of professional experience
Work History
Operations Assistant Manager
Lifetime
06.2024 - Current
- Launched a new club and implemented processes to improve customer experience and overall service.
- Manages day-to-day operations in the care of maintaining the functionality of the club.
- Communicates issues and problem solves with the manager to keep the club compliant.
- Monitors the payroll hours to maintain profitability in my department.
- Completes daily audit paperwork and documentation to stay compliant and prevent liability issues from the employees or members.
- Trains new hires and verifies all paperwork and documentation is complete.
- Assisted in training new staff on operational procedures and organizational standards.
- Solved problems timely and effectively, ensuring customer satisfaction.
Operations Fulltime Supervisor
United Parcels Service
06.2014 - 09.2023
- Managed day-to-day operations in both conventional and automated facilities.
- Creates daily operational reports to upper management.
- Reviews compliance regulations daily ensuring 50+ employees and supervisors are current.
- Reviews company and outside regulations to maintain compliance, both in house requirements and outside agencies.
- Monitors the operational budget to achieve monthly and yearly cost goals.
- Creates processes and procedures to achieve company metrics regarding safety, service, and production goals.
- Communicates daily with the workgroup on the day's expectations and goals.
- Manages the hiring, training, and promotions of the workforce for the operation.
- Creates a customer-focused work environment to facilitate customer satisfaction and reduce turnover.
- Follows up with coaching and feedback to team members.
- Ensures direct and indirect reports receive coaching, document career goals, and detail plans for achieving these goals to develop personally and professionally.
- Conducts frequent performance evaluations to facilitate open communication and encourage continuous performance improvement.
- Identifies opportunities to advance the skills and capabilities of individuals and the organization.
- Trained and mentored team members on best practices for package handling and delivery processes.
- Monitored performance metrics to identify areas for operational enhancement and staff development.
- Developed schedules optimizing resource allocation and meeting delivery deadlines consistently.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Operations Parttime Supervisor
United Parcels Service
02.2013 - 06.2014
- Develops and maintains good working relationships with employees, management, and customers.
- Facilitates training with new and current employees.
- Ensures all employees always adhere to safety policies and procedures, operating in full compliance with department, station, corporate and local government requirements.
- Manages department resources to ensure maximum output, accuracy, and efficiency always.
- Establishes and promotes a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation, and continual improvement on all levels.
- Implements employee personal development plans as required to ensure the continuing professional growth of department personnel.
- Ensures all department employees receive specific and detailed orientation, skills and safety training, appropriate materials and information, regular evaluations, and pro-active coaching to support their continued development.
Skills
- Attention to detail
- Professional and friendly
- Customer support
- Operational reporting
- Workflow optimization
- Policy and procedure adherence
- Hiring and training
- Employee scheduling
- Documentation and reporting
- Supply management
- Strong problem solver
- Multitasking Abilities
- Excellent communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 50+ staff members.
- Documented and resolved misload issue which led to reduced handles and damages of packages.
- Achieved 100% safety score by completing and maintaining annual training with my employees for accuracy and efficiency.
- Resolved product issue through consumer testing.
AWARDS AND ACHIEVEMENTS
National Society of Leadership and Success Member, 2021 Operational Supervisor of the Year, 2022 Zero Injuries Sort
Timeline
Operations Assistant Manager
Lifetime
06.2024 - Current
Operations Fulltime Supervisor
United Parcels Service
06.2014 - 09.2023
Operations Parttime Supervisor
United Parcels Service
02.2013 - 06.2014