Ariel Ontiveros
Moore,OK
Summary
Professional with strong background in executive support, Frontline Healthcare Work, and Office administration. Adept at managing entry level work, staff, complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Executive Assistant to CEO/HR Account Manager
Commercial Construction General Contractor
08.2023 - 10.2024
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Improved office efficiency by implementing new filing systems and document management processes.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Facilitated training and onboarding for incoming office staff.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Improved document management and accessibility with creation of centralized digital repository.
- Facilitated onboarding of new employees, ensuring smooth transition into company culture and workflow.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Wrote reports, executive summaries and newsletters.
- Managed Employer Sponsored Health Insurance Benefits for all employees.
- Job Pay Application Tracking
- Managed all SUB LLC's (EV Chargers, Office Facility, Rental Properties, Construction)
- Leasing Manger of All Residential Rental Properties
- Prepared Company Reports for Mandatory Insurance/State Audits.
- Maintained all State/Business Licensing and certificates of insurance for Company and Subcontractors.
Phlebotomy Instructor
Phlebotomy Training Specialists
01.2021 - 01.2024
- Collaborated with healthcare professionals to provide students with accurate information on current trends in the field of phlebotomy.
- Promoted a culture of lifelong learning through active engagement in professional development workshops, seminars, and online courses.
- Fostered strong relationships with local medical facilities, securing valuable externship opportunities for students to gain hands-on experience in real-world settings.
- Upheld classroom rules and regulations according to campus and department guidelines.
- Evaluated student performance using both formative and summative assessment tools, adjusting instruction as needed to address individual needs.
- Trained students in industry-leading sanitation and hygiene protocol to improve career readiness.
- Maintained a safe and organized learning environment, adhering to proper laboratory protocols and procedures.
- Designed innovative teaching resources such as simulation models, video tutorials, and quizzes to enhance the overall learning experience for students.
- Mentored new instructors on effective teaching strategies and classroom management techniques for optimal learning experiences.
- Consulted with management about students in danger of not passing classes.
- Taught vein selection and blood extraction protocol in real-time with demonstration materials and in clinical settings.
- Prepared students for certification exams by administering practice tests and providing targeted review sessions on areas requiring additional instruction.
- Supported students with one-on-one coaching in career pursuits and post-program next steps.
- Ensured compliance with accreditation requirements by regularly updating course materials and documenting instructional activities.
- Increased student success rates by providing personalized feedback and guidance during skill assessments.
- Assisted colleagues in refining course materials to ensure alignment with industry standards and best practices.
- Taught hands-on and didactic portions of lab-based courses in adherence with IEC standards for curriculum development.
- Delivered comprehensive lectures on phlebotomy techniques, ensuring students grasped essential skills for successful blood draws.
- Coached students on individual level with patience and positive reinforcement.
- Conducted practical demonstrations of venipuncture and capillary puncture techniques, enabling students to observe correct methods firsthand.
- Established a positive learning environment that fostered collaboration, critical thinking, and effective communication among diverse groups of students.
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
- Provided immediate and constructive feedback to students individually and as group.
- Collaborated with fellow instructors to implement best practices to enhance student learning.
- Evaluated students' competencies through written assignments and examinations.
Regional National Training Director
Phlebotomy Training Specialists
01.2021 - 08.2023
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Collaborated with subject matter experts to develop relevant, engaging course content for diverse audiences.
- Partnered closely with HR department to refine talent management strategies including succession planning, career pathing, and workforce planning.
- Managed budgets and resources effectively to deliver high-quality training experiences while maintaining fiscal responsibility.
- Streamlined training procedures, resulting in more efficient and cost-effective operations.
- Developed a robust train-the-trainer program, empowering internal staff members to become effective facilitators of learning experiences.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
Hemodialysis Technician
Fresenius Kidney Care Dialysis
10.2020 - 07.2021
- Responded to dialysis-related emergency situations under nurse supervision.
- Obtained patient's blood samples via access site or dialysis lines.
- Performed dialysis access site cannulation and initiated dialysis treatment.
- Participated in technical and clinical competency reviews to maintain dialysis treatment skill level.
- Monitored patient's vital signs and adjusted dialysis treatment parameters.
- Delivered required oxygen by mask or cannula.
- Completed dialysis machine and equipment setup prior to patient treatment and performed safety tests to verify readiness.
- Followed prescribed infection control protocols and wore personal protective equipment to minimize contamination risk.
- Disinfected dialysis station, equipment and chairs after completion of each patient treatment.
- Assisted in the insertion of dialysis catheters, improving overall efficiency in starting treatments on time.
- Provided pre-and post-hemodialysis assessments for each patient, identifying potential concerns before they escalated into more serious issues.
- Participated in ongoing continuing education programs to stay current on best practices in dialysis care delivery methods, enhancing overall expertise as a Hemodialysis Technician.
- Reduced complications by closely monitoring patient vital signs and promptly reporting any abnormalities to nursing staff.
- Participated in team meetings, contributing valuable insights into process improvements and enhancing overall patient satisfaction.
- Consistently adhered to HIPAA guidelines when handling sensitive patient information, maintaining confidentiality at all times.
- Maintained a clean and safe environment for patients, adhering to infection control protocols and minimizing risks.
- Educated patients on kidney disease management, empowering them to take an active role in their own healthcare plan.
- Cared for patients by providing personal assistance and ambulation.
- Utilized medical software to document and track patient progress.
Mobile Phlebotomist
Oklahoma Blood Institute
07.2019 - 12.2020
- Organized daily work based on collection priority.
- Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Identified potential donor eligibility issues before they arose by conducting thorough screening interviews based on established criteria.
- Prepared donors for their appointments by conducting thorough health screenings and reviewing medical histories as needed.
- Skillfully performed venipuncture procedures for blood collection, ensuring donor safety and comfort.
- Safeguarded donor privacy by diligently following confidentiality laws, regulations, and organizational policies when handling personal information.
- Consistently monitored donor reactions during the donation process, promptly addressing any concerns or issues that arose.
- Exceeded performance expectations with consistent adherence to productivity metrics set forth by management staff.
- Assisted in achieving daily collection goals by efficiently processing donors in a timely manner.
- Participated in regular continuing education opportunities to stay current on industry standards and advancements in technology related to blood collection processes.
- Improved overall efficiency of the donation center by maintaining clean and organized workstations and equipment.
- Verified patients' identification for proper sample collection.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Relay Operator
Sprint Relay
01.2019 - 06.2019
- Improved customer satisfaction by providing timely and accurate relay services to clients.
- Ensured adherence to strict compliance standards by following established protocols when dealing with highly-sensitive calls or situations involving law enforcement agencies.
- Supported management initiatives by participating in team meetings, providing valuable input on process improvements and sharing insights from daily operations.
- Assisted in training new relay operators, ensuring a high level of competence in handling sensitive information.
- Worked effectively in fast-paced environments.
- Maintained Typing Speed by passing all Competency Tests at 95% or higher.
- Typed at a speed of 70 wpm or faster at 95% accuracy or higher.
- Adapted quickly to new software systems for call transcription, increasing productivity while ensuring accuracy in relaying messages between parties.
Domestic Violence Advocate
National Domestic Violence Hotline
09.2018 - 02.2019
- Collaborated with multidisciplinary teams to address clients'' unique needs, resulting in more tailored interventions and improved outcomes.
- Provided crisis intervention services, offering immediate support and guidance to individuals experiencing domestic violence situations.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Maintained all Client Anonymity
- Mandated Reporter
- Educated clients and families on mental health, wellness and recovery topics.
Lab Facilitator/Medical Assistant/Laboratory Phlebotomist
Northwest Diagnostic Clinic
03.2018 - 06.2018
- Facilitated a safe laboratory environment by enforcing strict adherence to safety guidelines and procedures.
- Participated in professional development opportunities to stay current on industry trends and best practices, ensuring the lab continued to operate at peak performance levels.
- Maintained clean and organized laboratory environment.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Recorded and analyzed data to produce reports of results.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Analyzed results using analytical software and created reports.
- Troubleshot and resolved equipment and process issues.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Supported optimal patient care by performing venipuncture using various techniques such as butterfly needles, straight needles, and fingerstick methods.
- Packaged and shipped specimens to central lab daily.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Organized daily work based on collection priority.
Lab Assistant/Certified Phlebotomist
St. David's South Austin Medical Center
01.2017 - 03.2018
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Prepared specimens for testing and analysis.
- Participated in lab meetings and project presentations.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Organized daily work based on collection priority.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Handled difficult venipuncture situations skillfully, adapting techniques as needed based on individual patient needs or anatomy variations.
- Reduced wait times for patients by efficiently completing pre-draw paperwork in electronic medical records system.
- Maintained a clean and safe work environment, following proper infection control procedures to minimize risk of contamination.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Live-In House Manager
Josiah's House
04.2016 - 06.2017
Certified Phlebotomist/Specimen Collector Coordinator
Southwest Laboratories
07.2016 - 11.2016
Floating Medical Assistant
Southwest Orthopedic Group
06.2016 - 11.2016
Certified Phlebotomist
Clinical Pathology Laboratories, Inc.
10.2015 - 01.2016
Phlebotomy Instructor
Phlebotomy Training Specialists of Utah
06.2011 - 12.2014
Overnight Oximetry/Customer Service Representative
Praxair/ Apria Healthcare
04.2011 - 06.2011
Quality Assurance Analyst
Sutter Physicians Services
12.2010 - 01.2011
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Customer Service Representative
Teleperformance USA/ Sutter Physician Services
12.2009 - 12.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Tooele High School
Toole, UT05.2009
Skills
- Executive Support
- Administrative Support
- Office Management
- Strong Problem Solver
- Office Administration
- Meticulous attention to detail
- Information confidentiality
- Customer Service
- Scheduling
- Calendar Management
- Interpersonal Communication
- Professional and mature
- Excel spreadsheets
- File Organization
- Staff Management
- Filing and data archiving
- Phone Etiquette
- Conflict Management
- Appointment Setting
- Spreadsheet tracking
- Technical Support
- Mail handling
- Process Improvements
- Payroll
- AR/AP
- Human Resources Management (HRM)
- Mail Management
- Accounting
- Extensive vocabulary
- Certified in 10-key
- Proper phone etiquette
- Microsoft Office
- Reliable and Responsible
- Time Management
- Email management
- Problem-Solving
- Executive Schedule Management
- Honest and Dependable
- Critical Thinking
- Analytical Thinking
- Work Prioritization
- Team Leadership
Certification
- National Certified Phlebotomy Technician NHCO [2011-2022]
- Cardiopulmonary Resuscitation (CPR) - American Heart Association or American Red Cross. 2022
- Emergency Medical Technician (EMT-Basic) - Utah Academy of Emergency Medicine - 2012
- Patient Care Technician (Hemodialysis) - Fresenius Dialysis - 2022
- Certified Domestic Violence Advocate - 2019
Timeline
Executive Assistant to CEO/HR Account Manager
Commercial Construction General Contractor
08.2023 - 10.2024
Phlebotomy Instructor
Phlebotomy Training Specialists
01.2021 - 01.2024
Regional National Training Director
Phlebotomy Training Specialists
01.2021 - 08.2023
Hemodialysis Technician
Fresenius Kidney Care Dialysis
10.2020 - 07.2021
Mobile Phlebotomist
Oklahoma Blood Institute
07.2019 - 12.2020
Relay Operator
Sprint Relay
01.2019 - 06.2019
Domestic Violence Advocate
National Domestic Violence Hotline
09.2018 - 02.2019
Lab Facilitator/Medical Assistant/Laboratory Phlebotomist
Northwest Diagnostic Clinic
03.2018 - 06.2018
Lab Assistant/Certified Phlebotomist
St. David's South Austin Medical Center
01.2017 - 03.2018
Certified Phlebotomist/Specimen Collector Coordinator
Southwest Laboratories
07.2016 - 11.2016
Floating Medical Assistant
Southwest Orthopedic Group
06.2016 - 11.2016
Live-In House Manager
Josiah's House
04.2016 - 06.2017
Certified Phlebotomist
Clinical Pathology Laboratories, Inc.
10.2015 - 01.2016
Phlebotomy Instructor
Phlebotomy Training Specialists of Utah
06.2011 - 12.2014
Overnight Oximetry/Customer Service Representative
Praxair/ Apria Healthcare
04.2011 - 06.2011
Quality Assurance Analyst
Sutter Physicians Services
12.2010 - 01.2011
Customer Service Representative
Teleperformance USA/ Sutter Physician Services
12.2009 - 12.2010
- National Certified Phlebotomy Technician NHCO [2011-2022]
- Cardiopulmonary Resuscitation (CPR) - American Heart Association or American Red Cross. 2022
- Emergency Medical Technician (EMT-Basic) - Utah Academy of Emergency Medicine - 2012
- Patient Care Technician (Hemodialysis) - Fresenius Dialysis - 2022
- Certified Domestic Violence Advocate - 2019
High School Diploma -
Tooele High School
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