Ariel Ortega
Charlotte,NC
Summary
Detail-oriented professional with strong problem-solving and time management skills. Experienced in coordinating schedules and enhancing engagement in sports and community programs, contributing to increased participation and satisfaction. I am a Motivated professional skilled in fostering teamwork and enhancing community engagement through well-coordinated programs. I have Strong attention to detail and effective problem-solving capabilities contribute to successful event planning and participant satisfaction.
Overview
4
4
years of professional experience
Work History
Sports Department Assistant Coordinator
YMCA of Greater Charlotte
Charlotte, NC
09.2024 - Current
- Coordinated schedules for department staff, ensuring efficient coverage and support.
- Assisted in organizing community programs, enhancing engagement and participation rates.
- Managed correspondence and communication between departments, streamlining information flow.
- Developed training materials for new hires, improving onboarding processes and staff readiness.
- Implemented filing system improvements, increasing retrieval efficiency and document management accuracy.
- Maintained accurate records of departmental activities, supporting compliance and reporting efforts.
- Collaborated with team members to plan events, fostering teamwork and successful execution outcomes.
- Provided administrative support to leadership, contributing to strategic planning initiatives and operational efficiency.
- Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.
- Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
- Supported staff members through timely completion of administrative tasks, increasing overall productivity.
- Collaborated with other departments to facilitate cross-functional projects for improved results.
- Maintained accurate records and databases, contributing to an organized department environment.
- Served as a liaison between the department head and other staff members by relaying important messages accurately and promptly.
Lead After-School Counselor
YMCA of Greater Charlotte
Charlotte, NC
08.2024 - Current
- Led engaging activities promoting physical fitness and teamwork among children.
- Supervised daily operations ensuring a safe and inclusive environment for participants.
- Assisted in planning and implementing educational programs aligned with youth development goals.
- Monitored behavior, providing guidance to resolve conflicts and foster positive interactions.
- Collaborated with staff to evaluate program effectiveness and suggest improvements based on feedback.
- Maintained accurate attendance records, ensuring compliance with safety regulations and policies.
- Trained new counselors on best practices for child supervision and activity facilitation techniques.
- Enhanced student participation by incorporating interactive activities and group projects into the after-school program.
- Counseled individuals and small groups of children, focusing on personal, social and emotional growth and development.
Lead Sports Camp Counselor
YMCA of Greater Charlotte
Charlotte, NC
06.2024 - 08.2025
- Supervised daily activities for campers, ensuring a safe and engaging environment.
- Organized and led team-building exercises to promote cooperation and communication among participants.
- Developed age-appropriate lesson plans that aligned with YMCA program goals and objectives.
- Trained new counselors on safety protocols, emergency procedures, and camp policies.
- Implemented feedback mechanisms for campers to improve overall camp experience and satisfaction.
- Facilitated conflict resolution among campers, promoting positive interactions and inclusivity.
- Coordinated special events, enhancing camper engagement through creative programming initiatives.
- Monitored camper progress and provided guidance to ensure personal development goals were met.
- Contributed to an inclusive camp environment by fostering diversity awareness and promoting respect for all individuals regardless of background or ability level.
- Acted as a role model for campers, demonstrating the importance of good sportsmanship and teamwork in all activities.
- Established strong rapport with parents through regular communication, providing updates on camper progress and addressing any concerns promptly.
- Set clear expectations for behavior in line with the camp''s code of conduct, reinforcing a respectful community atmosphere conducive to learning new skills together as a group.
- Maintained accurate records of camper attendance, medical information, and other relevant documentation for efficient administrative processes.
- Promoted health and wellness among campers through educational workshops on nutrition, hydration, and proper stretching techniques.
- Facilitated conflict resolution among campers, fostering a positive environment that encouraged teamwork and cooperation.
- Coached various sports clinics at the camp, allowing participants to improve their skills in specific areas like soccer or basketball fundamentals.
- Provided exceptional customer service to parents, addressing concerns and providing updates on their child''s progress throughout the camp session.
- Led groups of children safely through variety of camp activities.
- Worked with children of varying age, interest, skill, and developmental levels.
- Ordered and maintained all recreational equipment.
Cashier Manager
Popeyes Chicken
Clifton, NJ
09.2023 - 05.2024
- Oversaw daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers to enhance customer service skills.
- Managed inventory of cash registers, minimizing discrepancies and losses.
- Implemented streamlined checkout processes to reduce wait times for customers.
- Assisted in resolving customer complaints, enhancing overall satisfaction rates.
- Monitored compliance with company policies regarding cash handling procedures.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Built positive relationships with customers to increase repeat business.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
After-School Counselor
YMCA of Greater Charlotte
Charlotte, NC
08.2022 - 08.2022
- Supervised daily activities, ensuring safe and engaging environments for children.
- Developed and implemented age-appropriate educational programs that encouraged creativity and teamwork.
- Fostered positive relationships with parents through regular communication regarding child progress and program updates.
- Coordinated group activities, enhancing collaboration among participants while promoting social skills.
Education
Bachelor of Arts - Sports Communication
Montclair State University
Montclair, NJ05-2027
High School Diploma -
Ardrey Kell High School
Charlotte, NC05.2022
Skills
- File management
- Data entry expertise
- Document preparation
- Meeting scheduling
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
Languages
Spanish
Native or Bilingual
Timeline
Sports Department Assistant Coordinator
YMCA of Greater Charlotte
09.2024 - Current
Lead After-School Counselor
YMCA of Greater Charlotte
08.2024 - Current
Lead Sports Camp Counselor
YMCA of Greater Charlotte
06.2024 - 08.2025
Cashier Manager
Popeyes Chicken
09.2023 - 05.2024
After-School Counselor
YMCA of Greater Charlotte
08.2022 - 08.2022
Bachelor of Arts - Sports Communication
Montclair State University
High School Diploma -
Ardrey Kell High School