Ariel Ortiz
Cabazon,CA
Summary
Dynamic professional with a proven track record in customer service and cash handling, honed at Morongo Casino and other esteemed venues. Excelled in guest services and problem-solving, ensuring seamless experiences and fostering repeat business. Skilled in POS systems and safety procedures, consistently contributing to team success and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Morongo Casino
09.2023 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Sales Associate
Dollar General Store
01.2023 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Closing procedures are done within 30 minutes of store closing.
Team Member
McDonald's Restaurant
05.2022 - 11.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Kept drive-thru times under 1 minute
Education
High School Diploma -
Beaumont Senior High School
Beaumont, CA06.2022
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- POS Systems
- Sales expertise
- Inventory Oversight
- Safety and security procedures
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Morongo Casino
09.2023 - Current
Sales Associate
Dollar General Store
01.2023 - 08.2023
Team Member
McDonald's Restaurant
05.2022 - 11.2022
High School Diploma -
Beaumont Senior High School
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