Ariel Osborn
Tallahassee,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Patient Registration Coordinator
Eye Associates Of Tallahassee
03.2022 - Current
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Delivered excellent patient experiences and direct care.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Trained patient service employees.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Created monthly schedule to ensure proper coverage.
Caregiver
DHS - Aging And People With Disabilities
10.2017 - 12.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Customer Service Specialist
Fred Meyer
01.2014 - 02.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associates of General Studies -
Southwestern Oregon Community College
Coos Bay, OR06.2018
Associate of Arts -
Southwestern Oregon Community College
Coos Bay, OR06.2018
Skills
- Healthcare System Navigation
- Healthcare Operations
- Registration Paperwork
- Enforce Policies
- Schedule Patients
- Update Policies
- Planning and Prioritization
- Employee Timesheet Processing
- Administrative and Office Support
- Issue and Complaint Resolution
- Check Cashing/ Money Services
Timeline
Patient Registration Coordinator
Eye Associates Of Tallahassee
03.2022 - Current
Caregiver
DHS - Aging And People With Disabilities
10.2017 - 12.2022
Customer Service Specialist
Fred Meyer
01.2014 - 02.2018
Associates of General Studies -
Southwestern Oregon Community College
Associate of Arts -
Southwestern Oregon Community College
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