Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Ariel Owen

Fresno,California

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Tracker

The Triangle Team
Fresno, United States
03.2022 - Current
  • Directed dispatching, routing and tracking of [Number] fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Increased customer service success rates by quickly resolving issues.

Verifier

Ilife And Health
Fresno, United States
01.2021 - 05.2021
  • Verified client information by analyzing existing evidence on file.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Posted payments to accounts and maintained records.

Front of House Employee

Eddies Bakery Cafe
Fresno, United States
05.2017 - 01.2021
  • Trained new staff in front-of-house procedures, customer relations and cleaning.
  • Helped guests at tables when in need of assistance.
  • Assisted servers with delivering food, filling beverages and retrieving items for guests.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Disinfected frequently touched between guests to minimize infection risks.
  • Kept hostess station neat and clean with well-stocked supplies.

Education

Associate of Arts - Baking And Pastry

Institute of Technology
Clovis, CA
10.2014

High School Diploma -

Hallmark Charter
Sanger, CA
06.2009

Skills

  • Flexible and Adaptable
  • Multitasking Abilities
  • Planning and Coordination
  • Organization and Time Management
  • Written Communication
  • Teamwork and Collaboration
  • Self-Motivated
  • Data Entry

Timeline

Tracker

The Triangle Team
03.2022 - Current

Verifier

Ilife And Health
01.2021 - 05.2021

Front of House Employee

Eddies Bakery Cafe
05.2017 - 01.2021

Associate of Arts - Baking And Pastry

Institute of Technology

High School Diploma -

Hallmark Charter

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Ariel Owen