Ariel Pinkerton
Great Falls,MT
Summary
Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a permanent position within the Transportation Security Administration to continue to assist the agency with the mission. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Program Manager
Transportation Security Administration
11.2022 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Interacted with customers and clients to identify business needs and requirements.
- Participated in pilot tests and revised programs based on feedback and results.
- Built teams to address project goals and objectives for multiple projects.
- Analyzes existing practices to isolate areas for improvement or enhancement, including challenges associated with transitioning new solutions into execution.
- Assisted in maintaining TSA’s Innovation Pipeline, including the TSA Idea Factory, to source, curate, discover, scale and transition innovation initiatives across the agency.
- Captures entrepreneurial ideas, processes, approaches and innovative practices throughout TSA.
- Supports TSA’s efforts to diversify the transportation security equipment marketplace.
- Assists in strategizing across TSA to harness creativity and transform ideas into workable solutions and introduce them into the organization.
- Provides tools, resources and pathways to innovators across TSA, including at the grassroots level.
Supervisory Transportation Security Officer
Transportation Security Administration, TSA
01.2018 - Current
- Utilize appropriate leadership styles and techniques in order to effectively guide and direct staff
- Develop and maintain collaborative relationships with TSA stakeholders
- Facilitate daily shift briefings using real life examples, best practices and officer feedback to engage the workforce
- Resolve security incidents, difficult customer service issues and emergency situations by creating calm when possible and establishing command presence
- Managing the checkpoint
- Collecting data regarding passenger throughput in the checkpoint
- Dual certified to train, oversee and operate both checked bags and checkpoint
- Make time sensitive decisions during screening operations
- Manage and collect data to verify areas that may need improvement or point out weaknesses, vulnerabilities or inefficiencies in the screening process
- Perform practical skills observations on officer to evaluate their duties
- Provide effective performance feedback
- Engaging in continuous development of critical thinking skills necessary to mitigate security threats by identifying, evaluating, and applying appropriate situational options and approaches
- Reporting to superiors when requested with updates on performance, training or incidents
- Resolve problems and issues by analyzing information I gather from personal observations, interactions with others, and policy knowledge
- Resolve complaints from coworkers to avoid escalation of issues and resolve conflict as it arises
- Coordinate team initiatives and facilitate consensus building activities among team members to foster a positive work environment and increase morale among team members
- Work with upper management, stakeholders, and Law Enforcement Officers to enhance efficient passenger flow through the checkpoint
- Recognize and recommending correction of improper use or application of equipment, providing guidance to subordinates, and answering routine questions presented by subordinates
- Acting manager on several occasions while also conducting my regular required and assigned duties
- Ability to delegate and prioritize what needs to be done while focusing on the mission
- Eager and willing to learn and enhance my own skills and abilities
- Assigning work, setting priorities, and reviewing and evaluating work and performance of subordinates
- Recommending corrective or disciplinary actions
- Resolving routine problems that typically impact the objectives of the organizational unit.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Monitored security checkpoints for compliance with applicable security protocols.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Managed team of trained security professionals engaged in anti-terrorism activities.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
ASSISTANT TRAINING INSTRUCTOR
Transportation Security Administration, TSA
12.2016 - 10.2022
- Performed training instruction on training programs such as checkpoint screening, checked baggage training and lead and supervisor training
- Supported training needs
- Conducted training and briefings and provided administrative support by entering data into learning management systems
- Managed rosters, conducted testing, prepared classrooms and communicated with management to establish training needs and requirements
- Worked with other supervisors on identifying training concerns and assisted with resolution to those problems
- Evaluated student performance and used feedback to improve course.
- Developed, maintained and updated training packages.
- Provided coaching and mentoring to employees.
- Established and maintained dynamic working relationships.
- Trained and mentored new personnel hired to fulfill various roles.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
Lead Transportation Security Officer
Transportation Security Administration, TSA
12.2016 - 12.2017
- Managed the checkpoint as “checkpoint lead” or acting supervisor when needed
- Collected data regarding passenger throughput in the checkpoint
- Dual certified to train, oversee and operate both checked bags and checkpoint
- Made time sensitive decisions during screening operations
- Managed and collected data to verify areas that may need improvement or pointed out weaknesses, vulnerabilities or inefficiencies in the screening process
- Performed Practical Skills Observations on officers to evaluate their duties
- Recognized and understood customer service needs of the traveling public
- Trained newly promoted Leads on their new duties and expectations
- Local Tact Team Lead for 2+ years
- Collaborated with TSS-E’s and members of the training team
- Built test bags and run drills on officers
- Collected and distributed data on the performance of officers monthly and send it to supervisors, managers and the training team for information or to address concerns and areas needing more training
- Conduct briefings with the team to address concerns from the report, talk about the team’s progress, and create plans
- Supervise monitors/mentors ensuring compliance with standard operating procedures and on the job training checklists
- Recognized and identified circumstances when inadequate training procedures need correcting
- Monitored/coached officer’s practices and procedures when conforming to new security procedures, directives and/or regulations
- Train officers on appropriate use of equipment and policies in group and individual settings
- Instruct training classes of up to 12 people answering any and all concerns that arise
- Utilize multiple instructional methods and techniques due to different learning styles
- Implementing screening procedures that are central to TSA objectives and will serve to protect the traveling public by preventing any deadly or dangerous objects from being transported onto an aircraft
- Participate in information briefing concerning sensitive security information
- Provide effective performance feedback
- Empower employees to take responsibility for their jobs and goals
- Engaging in continuous development of critical thinking skills necessary to mitigate security threats by identifying, evaluating, and applying appropriate situational options and approaches
- Reporting to AFSD, TSM, TS and any other superior when requested with updates on performance, training or incidents
- Resolve problems and issues by analyzing information I gather from personal observations, interactions with others, and policy knowledge
- Resolve complaints from coworkers to avoid escalation of issues and resolve conflict as it arises
- Coordinate team initiatives and facilitate consensus building activities among team members to foster a positive work environment and increase morale among team members
- Assign tasks, evaluate, and monitor work performance of 12-15 Officers including training of new hires
- Schedule and rotate officers to maintain an efficient passenger and baggage screening process
- Work with upper management, stakeholders, and Law Enforcement Officers to enhance efficient passenger flow through the checkpoint
- Approved by the Regional Director to be trained on advanced screening procedures as a result of my excellent performance
- Write documents, reports, evaluations, tracking sheets, and data collections utilizing different computer programs such as Word, Excel, and Access
- Make on the spot corrections to other officers to make sure dangerous objects were not transported on aircraft
- Local campaign manager leading any food drive/other neighborhood or nation campaigns
- Point of contact for press releases coordinating with the appropriate people when new technology or procedures are being implemented
- Paraprofessional
- Create an optimal learning environment to provide encouragement and support services necessary for academic success
- Adapt learning materials and presentations to meet the learning needs of diverse learning groups and increase motivation to participate in the education process
- Develop and communicate goals and expectations clearly to maintain instructional momentum and reinforce positive outcomes
- Apply knowledge of learning principles and concepts to plan, deliver, and evaluate effective instruction
- Trained others to use existing training practices following standardized curriculum guidelines
- Work with behaviors and devise a plan to handle them by providing interactive instruction to motivate learners and encourage student participation
- Provide academic and physical assistance to students with disabilities as directed in one-to-one or in small groups
- Provide additional support to individuals with exceptional learning needs
- Assist the teachers with academic instruction and the implementation of Individual Education Program
- Provide occupational activities and services for students with cognitive, social, and physical disabilities in group and individual settings
- Implement individual educational plans (IEPs) to guide students’ educational, physical, and social development
- Develop special strategies and techniques to support instruction and stimulate sensory and perceptual motor skills in students with a variety of disabilities
- Assist individual students in performing activities initiated by the professional
- Reinforce learning with individuals and small groups by assisting the professional in observing, recording, and charting behavior
- Develop hands-on learning activities to promote engagement and foster understanding
- Assist the professional with crisis problems and ongoing approaches to behavior management
- Assist in ongoing data collection procedures
- Perform clerical tasks, i.e., typing, filing, and duplicating
- Assist in preparation, production, and maintenance of instructional materials
- Maintain and safeguarding demographic, academic, and achievement data to track improvement and establish goals
- Collaborate with the IEP team in an ongoing review of student programs
- Apply knowledge of learning principles and concepts to plan and deliver excellent training and customer service and serves as point-person for technical guidance in this program
- Attend IEP or other staff meetings at the request of teacher, therapist, administrator, or parent
- Adept at assessing, adapting, and modifying learning and working environments for individuals with intellectual and physical disabilities of all ages
- Transportation Security Office
- Perform screening operations on people, property and cargo using my knowledge of the Standard Operating Procedures and use of current technology to identify dangerous objects, ensuring the safety and security of passengers
- Utilize critical thinking skills daily by being vigilant and aware of my surroundings to identify problems
- Resolve problems and issues by analyzing information I gather from personal observations, interactions with others, and policy knowledge
- Practice consistent standardized screening techniques in order to sustain focus and awareness during peak operation times while working in a demanding environment
- Maintain concentration and attention during peak periods, when machinery, alarms, and equipment emit loud noises and large volumes of people in crowds create distractions
- Lead Tact team to oversee inventory and all other aspects of the team including thinking of new innovative ways to run drills in order to enhance Officers skills
- Resolve complaints from coworkers to avoid escalation of issues and resolve conflict as it arises
- Coordinate team initiatives and facilitate consensus building activities among team members to foster a positive work environment and increase morale among team members
- Motivate the team by giving officers more training and practice with simulated threat items to enhance their skills and confidence
- Conduct assessments and determine the training needs of newly hired personnel to promote best practices and uphold consistent workplace performance
- Monitor and report the progress of new personnel to provide feedback and review performance if additional support or training is needed
- Collaborate with training division to regularly review training standards and ensure that new procedures have been added to training agendas
- Consistently look for better ways to challenge our team and train them so they are more successful in day to day operations
- Cooperatively work with others to promote team spirit within our workplace
- Provide feedback on technical and communication skills to others
- Assign tasks, evaluate, and monitor work performance of 12-15 Officers including training of new hires
- Schedule and rotate officers to maintain an efficient passenger and baggage screening process
- Work with upper management, stakeholders, and Law Enforcement Officers to enhance efficient passenger flow through the checkpoint
- Dedicated to the team to get the job done well while displaying great leadership and communication skills
- Continually requesting to be trained on additional duties and learn more to help better myself at the job at hand
- Assist the supervisor at check points to expedite passenger processing and prevent unusually long wait times and to provide a positive customer service experience during peak travel periods or extra busy work phases
- Approved by the Regional Director to be trained on advanced screening procedures as a result of my excellent performance
- Monitor security areas to detect potential security concerns and maintain close communication with supervisors
- Identify, distribute, and balance workloads and tasks among employees to ensure equitable work assignments, avoid passenger delays, and increase processing times
- Maintaining records for the TACT team as well as other areas throughout each day including evaluating daily inventory and monitoring progress of projects by talking with officers in person or through email regularly
- Ethically hold myself and others accountable for rules, responsibilities and assigned tasks
- Prioritize my time to meet deadlines as assigned without errors
- Lead by example by completing duties with my team to achieve workplace success
- Write documents, reports, evaluations, tracking sheets, and data collections utilizing different computer programs such as Word, Excel, and Access
- Make on the spot corrections to other officers to make sure dangerous objects were not transported on aircraft
- Participate in emergency and security drills and provide input to others for improvements.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Safeguarded transportation operations at commercial airports and railway stations.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Monitored security checkpoints for compliance with applicable security protocols.
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
- Assisted with deployment of advanced technology and equipment for screening purposes.
Paraprofessional Educator
Great Falls Public Schools
08.2013 - 12.2016
- Provided support to help students with special needs learn and grow.
- Provided support during classes, group lessons, and classroom activities.
- Supported student learning objectives through personalized and small group assistance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Monitored student classroom and outdoors activities to promote student safety.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Assessed student social, emotional, and academic needs to plan goals appropriately.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Administered tests and assessments to evaluate student progress and performance.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Reported on student progress, behavior, and social skills to parents.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Collaborated with parents and guardians to increase support and provide best learning environment.
Transportation Security Officer
Transportation Security Administration, TSA
06.2014 - 11.2016
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Perform screening operations on people, property and cargo using my knowledge of the Standard Operating
Procedures and use of current technology to identify dangerous objects, ensuring the safety and security of
passengers. - Utilize critical thinking skills daily by being vigilant and aware of my surroundings to identify problems.
- Resolve problems and issues by analyzing information I gather from personal observations, interactions with
others, and policy knowledge. - Practice consistent standardized screening techniques in order to sustain focus and awareness during peak operation times while working in a demanding environment.
- Maintain concentration and attention during peak periods, when machinery, alarms, and equipment emit loud noises and large volumes of people in crowds create distractions.
- Lead Tact team to oversee inventory and all other aspects of the team including thinking of new innovative ways to run drills in order to enhance Officers skills.
- Resolve complaints from coworkers to avoid escalation of issues and resolve conflict as it arises.
- Coordinate team initiatives and facilitate consensus building activities among team members to foster a positive work environment and increase morale among team members.
- Motivate the team by giving officers more training and practice with simulated threat items to enhance their skills and confidence.
- Conduct assessments and determine the training needs of newly hired personnel to promote best practices and uphold consistent workplace performance.
- Monitor and report the progress of new personnel to provide feedback and review performance if additional support or training is needed.
- Collaborate with training division to regularly review training standards and ensure that new procedures have been added to training agendas.
- Consistently look for better ways to challenge our team and train them so they are more successful in day to day operations.
- Cooperatively work with others to promote team
spirit within our workplace. - Provide feedback on technical and communication skills to others.
- Assign tasks, evaluate, and monitor work performance of 12-15 Officers including training of new hires.
- Schedule and rotate officers to maintain an efficient passenger and baggage screening process.
- Work with upper management, stakeholders, and Law Enforcement Officers to enhance efficient passenger flow through the checkpoint.
- Dedicated to the team to get the job done well while displaying great leadership and communication skills.
- Continually requesting to be trained on additional duties and learn more to help better myself at the job at hand.
- Assist the supervisor at check points to expedite passenger processing and prevent unusually long wait times and to provide a positive customer service experience during peak travel periods or extra busy work phases.
- Approved by the Regional Director to be trained on advanced screening procedures as a result of my excellent performance.
- Monitor security areas to detect potential security concerns and maintain close communication
with supervisors. - Identify, distribute, and balance workloads and tasks among employees to ensure equitable
work assignments, avoid passenger delays, and increase processing times. - Maintaining records for the TACT team as well as other areas throughout each day including evaluating daily inventory and monitoring progress of projects by talking with officers in person or through email regularly.
- Ethically hold myself and others accountable for rules, responsibilities and assigned tasks.
- Prioritize my time to meet deadlines as assigned
without errors. - Lead by example by completing duties with my team to achieve workplace success.
- Write documents, reports, evaluations, tracking sheets, and data collections utilizing different computer programs such as Word, Excel, and Access.
- Make on the spot corrections to other officers to make sure dangerous objects were not transported on aircraft.
- Participate in emergency and security drills and provide input to others for improvements.
Education
Spring of Design
Darden School of Business, University of Virginia
Charlottesville, VA04.2023
George Mason University
Fairfax, VA12.2020
Certificate of Specialization in Homeland Security -
Des Moines Area Community College
Ankeny, IA12.2018
General Studies
Montana State University - Great Falls College of Technology
Great Falls, MT08.2015
Skills
- Critical Thinking
- Training and Development
- MS Office Applications
- Organizational Performance
- Employee Scheduling
- Change Management
- Threat Management
- Incident Reporting
- Daily Logs
- Situational Awareness
- Active Learning
- Customer Service and Assistance
Accomplishments
- Collaborated with Chief Innovation Officer and team in the development of Lift and the Innovation Pipeline.
- MLDP7 Graduate
Timeline
Program Manager
Transportation Security Administration
11.2022 - Current
Supervisory Transportation Security Officer
Transportation Security Administration, TSA
01.2018 - Current
ASSISTANT TRAINING INSTRUCTOR
Transportation Security Administration, TSA
12.2016 - 10.2022
Lead Transportation Security Officer
Transportation Security Administration, TSA
12.2016 - 12.2017
Transportation Security Officer
Transportation Security Administration, TSA
06.2014 - 11.2016
Paraprofessional Educator
Great Falls Public Schools
08.2013 - 12.2016
Spring of Design
Darden School of Business, University of Virginia
George Mason University
Certificate of Specialization in Homeland Security -
Des Moines Area Community College
General Studies
Montana State University - Great Falls College of Technology