Ariel Poledna
Humble,TX
Summary
Highly proactive professional with 10 years of experience in team leadership in the restaurant industry. Background includes sales, management and customer service in fast-paced settings. Excellent at establishing, growing, and maintaining customer relationships using proven methods such as active listening and conflict resolution.
Overview
13
13
years of professional experience
Work History
Restaurant Manager
Three B's Grill
10.2013 - Current
- Listen to and resolve customer complaints regarding service, product and personnel.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised a staff of 30.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Established and maintained client relationships
Food and Beverage Director
Elk Mountain Lodge
05.2021 - 09.2021
- Maintained sound financial footing by overseeing department profit, loss and budgeting as well as an inventory of over $30,000.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Worked with qualified chef to diversify menu with new offerings.
Call Center Representative
Independent Contractor
01.2020 - 07.2020
- Customer support in variety of industries(tax preparation, travel reservations, natural gas usage)
- Software/Technical Support
- Set up new accounts
- Sold and coordinated travel arrangements
- Resolved customer conflicts and complaints
- Managed over 50 customer calls per day
Waitress
Dsasumo
03.2010 - 08.2013
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Education
Associate of Arts - Culinary Arts
Johnson & Wales University - Denver
Denver, CO05.2012
High School Diploma -
Kelly Walsh High School
Casper05.2010
Skills
- Customer Relations
- POS Systems and Ordering Platforms
- Customer Relationship Management
- Service Standard Compliance
- Conflict Resolution
- Critical Thinking
- Sales Expertise
- Microsoft Office
- Ability to work well with minimal supervision
- Highly organized and detail oriented
Timeline
Food and Beverage Director
Elk Mountain Lodge
05.2021 - 09.2021
Call Center Representative
Independent Contractor
01.2020 - 07.2020
Restaurant Manager
Three B's Grill
10.2013 - Current
Waitress
Dsasumo
03.2010 - 08.2013
Associate of Arts - Culinary Arts
Johnson & Wales University - Denver
High School Diploma -
Kelly Walsh High School