Work Type
Full TimeContract WorkPart TimeSeasonal WorkLocation Preference
On-SiteRemoteLocation: Chattanooga, USA
Open to relocation: Yes
ARIEL PORTER
Chattanooga,USA
Work Preference
Summary
Reliable, dedicated worker with a professional demeanor. Eager to apply expertise to growth-oriented, dynamic position.
Overview
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Quality Assurance Tech
Koch's Food
Chattanooga, USA
04.2023 - Current
- Conducted detailed product inspections to verify compliance with quality standards.
- Monitored production processes to detect potential quality issues.
- Ensured all products met quality requirements prior to shipment.
- Evaluated products randomly selected at various production stages to ensure customer requirements.
- Maintained records of quality control activities, ensuring traceability of tests and inspections.
- Reviewed production schedules to ensure timely delivery of finished goods.
- Created management reports summarizing quality assurance activities, facilitating informed decision-making.
- Trained team members on inspection techniques, improving overall quality assurance skills.
Customer Service Representative
T Mobile
Chattanooga, USA
02.2022 - 04.2023
- Managed numerous inbound and outbound calls to assist customers effectively.
- Resolved customer inquiries and issues to optimize satisfaction levels.
- Managed escalated complaints with effective conflict resolution techniques, enhancing customer satisfaction.
- Cultivated strong customer relationships, resulting in increased repeat business and customer loyalty.
- Delivered customized product information aligned with specific customer needs.
- Performed various computer operations to ensure smooth daily business functions.
Quality Inspector
Gestamp
Chattanooga, USA
03.2020 - 01.2022
- Reviewed and inspected products for conformance to established standards, specifications and customer requirements.
- Executed visual inspections of components to identify surface defects including scratches, dents, and burrs.
- Checked product accuracy against blueprints and drawings.
- Documented nonconforming parts and communicated findings to Quality Manager and Production Supervisor for prompt resolution.
- Monitored production process to ensure quality control standards are met at all times.
- Recorded inspection results and corrective actions to ensure compliance with quality standards and facilitate continuous improvement.
- Collaborated with other departments on improvement projects related to quality assurance initiatives.
- Verified incoming material was properly labeled, identified and stored according to specified requirements.
Production Team Member
ROPER CORP.
LaFayette, USA
08.2017 - 01.2020
- Ensured that all products met quality standards before packaging them for shipment.
- Monitored product flow throughout the entire process from start to finish.
- Set up, operated and adjusted various pieces of equipment according to established procedures.
- Performed visual inspections of equipment components to proactively identify and address potential issues.
- Followed standard operating procedures for each stage of the manufacturing process.
- Maintained cleanliness of work area and identified potential hazards to ensure a safe working environment.
- Documented daily activities in logbooks and completed associated paperwork to maintain accurate records.
Education
Associate of Science - Healthcare Administration
Virginia College
Chattanooga, TN 08.2014 - 01.2016
Skills
- Quality Assurance Standards
- Quality control processes
- GMP
- 5S
- Inspection equipment
- Data management
- Microsoft Excel
- Attention to detail
- Time management
- Following safety practices
- Critical Thinking
- Problem solving
- Organization
- Communication
- Conflict resolution
- Customer quality assurance
- Customer engagement
Timeline
Quality Assurance Tech
Koch's Food
04.2023 - Current
Customer Service Representative
T Mobile
02.2022 - 04.2023
Quality Inspector
Gestamp
03.2020 - 01.2022
Production Team Member
ROPER CORP.
08.2017 - 01.2020
Associate of Science - Healthcare Administration
Virginia College
08.2014 - 01.2016