ARIEL PULLOM
Lawrenceville,GA
Summary
Experienced Customer Service Representative with a decade of expertise in improving client satisfaction and streamlining service processes. Skilled in utilizing data-driven strategies to decrease response times and boost client retention. Committed to fostering teamwork and driving ongoing enhancements in customer service delivery.
Overview
11
11
years of professional experience
Work History
Healthcare Customer Service Representative
Support Ninja
10.2024 - 01.2025
- Educated clients on healthcare services and benefits available to them.
- Managed patient information using electronic health record systems effectively.
- Documented customer interactions and feedback in a detailed manner.
- Maintained knowledge of healthcare regulations to support compliance efforts.
Customer Advocate
Delta Dental Ins.
07.2023 - 10.2024
- Responded to customer inquiries regarding dental insurance coverage and benefits.
- Educated clients about policy options and claims processes for optimal understanding.
- Collaborated with internal teams to resolve complex customer issues efficiently.
- Documented customer interactions accurately in CRM systems for tracking purposes.
Customer Service Representative
TTEC
01.2023 - 07.2023
- Assisted customers with inquiries and issues via phone and chat support.
- Resolved customer complaints by providing effective solutions and support.
- Educated customers on products and services to enhance their experience.
Resolution Specialist
Walmart
06.2021 - 12.2022
- Demonstrated a strong commitment to continuous learning and adaptability, quickly mastering new healthcare software systems to support team efficiency.
- Ensured accurate documentation and timely follow-up on patient inquiries, maintaining high standards of service, and compliance with healthcare regulations.
- Collaborated with cross-functional teams to implement customer-centric solutions, driving measurable improvements in service efficiency and effectiveness.
- Resolved customer disputes efficiently, achieving a notable impact on customer satisfaction by fostering positive relationships, and implementing effective conflict resolution strategies.
- Analyzed complex customer issues to identify root causes, developing tailored solutions that enhanced resolution efficiency and reduced complaint recurrence.
Unit Secretary/CNA
Benton Village of Stockbridge
06.2017 - 10.2020
- Coordinated patient care activities, ensuring seamless communication between medical staff and enhancing overall patient satisfaction.
- Maintained accurate patient records and streamlined administrative tasks, contributing to improved departmental efficiency.
- Assisted nursing staff with daily patient care activities, providing compassionate support and enhancing patient comfort.
Customer Service Representative
Teleperformance
01.2019 - 08.2019
- Assisted customers with inquiries and issues via phone and chat support.
- Resolved customer complaints by providing effective solutions and support.
- Documented customer interactions accurately in the company's CRM system.
- Educated customers on products and services to enhance their experience.
- Maintained a positive attitude while managing high call volumes.
Unit Secretary/CNA
Jonesboro Nursing & Rehab
10.2013 - 08.2019
- Managed patient records and maintained accurate documentation for medical staff.
- Coordinated appointment scheduling and ensured timely communication with patients.
- Maintained office supplies and ordered materials to support daily operations.
- Processed incoming calls and directed inquiries to appropriate personnel.
- Managed the front desk area ensuring neatness at all times.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Greeted visitors and patients in a courteous and friendly manner.
Unit Secretary/CNA
Wellstar Hospital
09.2018 - 02.2019
- Managed patient records and maintained accurate documentation for medical staff.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Provided patient information to facilitate timely admissions and discharges.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
Customer Service Representative
TSYS
08.2016 - 03.2017
- Assisted customers with account inquiries and transaction requests.
- Educated clients on banking products and services available.
- Managed customer complaints and resolved issues promptly.
- Maintained accurate records of customer interactions and transactions.
- Utilized banking software to track customer accounts and transactions.
Education
ASSOCIATE OF APPLIED SCIENCE - BUSINESS MANAGEMENT
Southern Crescent Technical College
Griffin, Georgia12.2022
GENERAL EDUCATION -
J. O. Johnson High School
Huntsville, AL05.2008
Skills
- Microsoft Office Suite
- Data entry and management
- Problem solving
- Effective communication
- Organizational skills
- Conflict resolution
- Adaptability and flexibility
- Sales
- Technical support expertise
- Time management techniques
- Active listening skills
- Empathy and emotional intelligence
- Performance metrics analysis
- HIPAA compliance knowledge
- Tenancy management
- Synergistic collaboration
- Electronic health records management
- Healthcare industry knowledge
- CRM software proficiency
- Claims processing expertise
Timeline
Healthcare Customer Service Representative
Support Ninja
10.2024 - 01.2025
Customer Advocate
Delta Dental Ins.
07.2023 - 10.2024
Customer Service Representative
TTEC
01.2023 - 07.2023
Resolution Specialist
Walmart
06.2021 - 12.2022
Customer Service Representative
Teleperformance
01.2019 - 08.2019
Unit Secretary/CNA
Wellstar Hospital
09.2018 - 02.2019
Unit Secretary/CNA
Benton Village of Stockbridge
06.2017 - 10.2020
Customer Service Representative
TSYS
08.2016 - 03.2017
Unit Secretary/CNA
Jonesboro Nursing & Rehab
10.2013 - 08.2019
ASSOCIATE OF APPLIED SCIENCE - BUSINESS MANAGEMENT
Southern Crescent Technical College
GENERAL EDUCATION -
J. O. Johnson High School
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