Ariel Redden
Cicero,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented, with a passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
11
11
years of professional experience
Work History
Provider Service Lead
Evolent Health
03.2017 - Current
- Collaborated with about 25 staff members monthly to enhance customer service experience and exceed team goals through effective quality rates and goals.
- Trained new and tenured personnel regarding company operations, policies and services.
- Ensured timely and accurate completion of all client-related documentation, maintaining strict compliance with company policies and regulatory requirements.
- Served as the primary point of contact for escalated issues, deftly navigating challenging situations to achieve satisfactory resolutions while preserving client trust and satisfaction.
Dispatch Manager
Warren Bar Gold Coast
12.2016 - 03.2017
- Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Conferred with 30 or more customers daily to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Managed a team of 5 dispatchers, fostering a collaborative work environment to ensure smooth operations.
Assistant Manager
Sabon
05.2016 - 03.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored staff members in their professional development by offering guidance/support in their assigned roles.
Assistant Manager
Claire’s
06.2013 - 03.2016
- Monitors performance and engaged in talent management, networks with staff, leads, trains others.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Education
Morton College
Skills
- Teamwork and Collaboration
- Quality Assurance
- Calm and Professional Under Pressure
- Adaptability and Flexibility
Websites
Timeline
Provider Service Lead
Evolent Health
03.2017 - Current
Dispatch Manager
Warren Bar Gold Coast
12.2016 - 03.2017
Assistant Manager
Sabon
05.2016 - 03.2017
Assistant Manager
Claire’s
06.2013 - 03.2016
Morton College