Ariel Reid
Springfield,IL
Summary
Dynamic and reliable professional with extensive experience in customer service, including a proven track record at Bath and Body Works. Adept at cash handling and fostering positive customer engagement, consistently exceeding expectations and enhancing shopping experiences. Strong teamwork skills complemented by a commitment to maintaining high standards of service and store presentation.
Overview
2025
2025
years of professional experience
Work History
Retail Associate
Bath and Body Works
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately and maintaining balanced transactions.
Paraprofessional
Hope Learning Academy
Springfield, IL
06.2024 - 02.2025
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
Server
King Pin Diner
Springfield, IL
09.2021 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
911 Dispatcher
Sangamon County Central Dispatch
Springfield, IL
10.2023 - 02.2024
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
Detention Officer
Sangamon County Juvenile Center
Springfield, IL
07.2023 - 10.2023
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Conducted physical searches of inmates and premises in search of weapons and contraband.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Transported inmates throughout facility and off-site to medical appointments and court appearances.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Created and maintained positive relationships with inmates to build rapport and trust.
Business Development Representative
Camping World
Springfield, IL
07.2022 - 11.2022
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
Tanning Associate
Sunroom
Springfield, IL
02.2022 - 07.2022
- Educated clients on safe tanning practices, reducing the likelihood of burns or other adverse effects.
- Promoted monthly specials and new products through engaging marketing materials displayed throughout the salon.
- Managed appointment scheduling efficiently to maximize salon utilization and minimize wait times for clients.
- Attended industry workshops and conferences to stay current on emerging trends in tanning technology and best practices.
Sandwich Artist
SUBWAY®Restaurants
Springfield, IL
09.2018 - 06.2020
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Fulfillment Associate
Macys Department Store
Springfield, IL
10.2019 - 12.2019
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Crew Member
Culver’s
Springfield, IL
06.2018 - 09.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Retail Associate
Shoe Department Encore
Springfield, IL
08.2017 - 06.2018
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
Education
Associate Of Applied Science - Criminal Justice
Lincoln Land Community College
Springfield, IL05.2022
Skills
- Reliability
- Customer engagement
- Positive and engaging demeanor
- Cash handling accuracy
- Reliability and punctuality
- Teamwork and collaboration
- Customer service
- Teamwork
Timeline
Paraprofessional
Hope Learning Academy
06.2024 - 02.2025
911 Dispatcher
Sangamon County Central Dispatch
10.2023 - 02.2024
Detention Officer
Sangamon County Juvenile Center
07.2023 - 10.2023
Business Development Representative
Camping World
07.2022 - 11.2022
Tanning Associate
Sunroom
02.2022 - 07.2022
Server
King Pin Diner
09.2021 - 12.2024
Fulfillment Associate
Macys Department Store
10.2019 - 12.2019
Sandwich Artist
SUBWAY®Restaurants
09.2018 - 06.2020
Crew Member
Culver’s
06.2018 - 09.2018
Retail Associate
Shoe Department Encore
08.2017 - 06.2018
Retail Associate
Bath and Body Works
Associate Of Applied Science - Criminal Justice
Lincoln Land Community College