Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic

Ariel Reyna

Corpus Christi,TX

Summary

Hardworking individual boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with field knowledge and dedication to going beyond to properly complete tasks.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Crew Member

McDonald's
Corpus Christi, TX
03.2024 - Current
  • Adhered to health department regulations regarding food handling procedures.
  • Resolved customer complaints in a professional manner.
  • Maintained an organized work area to ensure efficient operations.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Informed customers about daily specials in an engaging manner.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Served food quickly for positive guest experiences.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Interacted pleasantly with guests to deliver quality customer service.

Patient Care Advocate

Alorica
Corpus Christi, TX
06.2020 - 01.2024
  • Actively sought feedback from patients about their experiences within the healthcare system in order to improve service delivery models.
  • Identified community resources available for additional assistance or support for patients facing financial hardship due to illness or injury.
  • Facilitated communication between physicians, nurses, social workers, family members, and other stakeholders in the patient's care.
  • Participated in quality improvement initiatives aimed at improving overall patient experience.
  • Provided education about healthcare services available through public programs such as Medicaid and Medicare.
  • Maintained accurate documentation of all interactions with patients in accordance with HIPAA regulations.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Verified demographics and insurance information to register patients in computer system.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Implemented patient satisfaction surveys to identify areas for improvement.
  • Assisted in the implementation of new technologies and processes to improve patient access services.
  • Contributed to team meetings, sharing insights and strategies for improving patient access services.
  • Participated in training sessions to stay updated on healthcare policies and registration software.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.

Phlebotomist

CSL Plasma
Corpus Christi, TX
04.2017 - 05.2020
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Maintained accurate records of collected specimens and test results.
  • Ensured compliance with federal regulations governing laboratory procedures.
  • Responded quickly and effectively to emergency situations.
  • Documented patient information into electronic medical records system.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Followed all safety protocols when handling hazardous materials.
  • Verified patient information prior to specimen collection.
  • Monitored inventory levels of supplies used in phlebotomy services.
  • Maintained a clean, safe, and organized work environment.
  • Provided excellent customer service while interacting with patients.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
  • Identified patients using proper procedures prior to specimen collection.
  • Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
  • Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
  • Entered patient information and test orders into computer systems accurately.
  • Adhered to all healthcare regulations, including HIPAA and OSHA standards.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.

Crew Member

Little Caesars Pizza
Corpus Christi, TX
09.2014 - 04.2017
  • Adhered to health department regulations regarding food handling procedures.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Restocked kitchen supplies including food products and utensils.
  • Resolved customer complaints in a professional manner.
  • Maintained an organized work area to ensure efficient operations.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Informed customers about daily specials in an engaging manner.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Checked expiration dates on all products before serving them to customers.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Served food quickly for positive guest experiences.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Stocked shelves and cases with new or transferred items.
  • Upheld high standards of productivity and quality in operations.
  • Drove team success by quickly completing assigned tasks.
  • Wiped down tables and equipment, swept and refilled stock.
  • Took orders from patrons and input selections into store computer system.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.

Waitress/Hostess

Floyd's Christian Restaurant
Corpus Christi, TX
04.2013 - 09.2014
  • Assisted in seating guests at tables or booths.
  • Prepared checks accurately and processed payments promptly.
  • Answered questions about menu items, ingredients, and pricing.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Took orders for food and drinks and delivered them to guests.
  • Replenished beverages when necessary.
  • Developed positive relationships with regular customers through friendly conversation.
  • Processed payments accurately using cash registers or POS systems.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Provided accurate change for cash transactions using a cash register system.
  • Performed basic math calculations when computing bills for customers' meals.
  • Greeted customers and provided menus.
  • Bussed tables as needed during peak hours.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Organized take-out orders efficiently according to customer requests.
  • Presented food and beverages to guests at tables.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Trained new employees to perform duties.
  • Filled condiments and napkin containers during slack periods.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Education

High School Diploma -

Flour Bluff High School
Corpus Christi, TX
06-2013

Skills

  • Food handling
  • Cash handling
  • Health regulations
  • Quality assurance
  • Menu education
  • Customer onboarding
  • Conflict resolution
  • Team collaboration
  • Record management
  • Problem solving
  • Time management
  • Effective communication
  • Attention to detail
  • Critical thinking
  • Food preparation
  • Performance improvement
  • Product cross-selling
  • Integrity and honesty
  • Workplace efficiency
  • Hospitality service expertise
  • Initiative and Self-motivation
  • Team contributions
  • Reliability and punctuality
  • Multitasking and organization
  • Point-of-sale transactions
  • Positive company representation
  • Cleaning
  • Problem-solving

Languages

Sign Language
Limited

Certification

  • Currently has active and up to date Food Handlers Permit.

Accomplishments

  • Was Made Shift Manager at Little Caesars.
  • Was named Employee of the Month twice at McDonald's

Timeline

Crew Member

McDonald's
03.2024 - Current

Patient Care Advocate

Alorica
06.2020 - 01.2024

Phlebotomist

CSL Plasma
04.2017 - 05.2020

Crew Member

Little Caesars Pizza
09.2014 - 04.2017

Waitress/Hostess

Floyd's Christian Restaurant
04.2013 - 09.2014

High School Diploma -

Flour Bluff High School

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