Developed strong communication and organizational skills in high-volume client service environment. Excelled at managing client interactions and maintaining accurate records. Looking to transition into new field, leveraging abilities in client assessment and data management.
As an intake specialist I worked with various medicaid companies along with in house teams and patients in order to take a client from a-z, and ensure that they had everything they needed in order to start receiving homecare services, my responsibilities included but were not limited to-
Educating new and existing clients on our homecare services and creating long term business client relationships.
Negotiated salaries and overtime hours with caregivers ensuring fair compensation, compliance with labor regulations, and positive working relationships.
collaborated with multiple teams to coordinate efforts and successfully achieve project goals ensuring effective communication and alignment across departments.
actively followed up with patients and medicaid companies to ensure onboarding process is running smoothly.
Trained and mentored new intake staff offering guidance and on procedures and best practices.