Jennifer Marinez
6641 Ave O Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Dispatch Specialist
Maersk Hudd Transportation
Pasadena, TX
03.2024 - Current
- Coordinated and monitored daily dispatch operations to ensure timely delivery of goods.
- Utilized computer software to track shipments, generate reports, and maintain records.
- Assigned orders to drivers based on capacity, availability, and customer requirements.
Imports FCL Manager
World Trade Distribution
Houston , TX
10.2021 - 03.2024
- Promoted from Customer Service Representative to Imports Manager.
- Led Full container group and general order department.
- Dealt directly with US Customs regarding general order shipments.
- Scheduled all incoming / out going loads and process paperwork, freight in and out of trailers / containers in order of urgency or expected ETA.
- Created bill of ladings for for deliveries for deliveries and finalized invoices to send to the billing department.
- Trained new employees on office procedures and policies to maximize team performance.
- Ability to dispatch and coordinate special projects.
- Excellent customer relation skills.
- Prepared quotations, reviewed customer profiles and rate structure.
- Kept inventory of all incoming and out going freight.
- De-escalated problematic customer and carrier concerns, maintaining calm, friendly demeanor.
- Assisted customers in making payments with different methods.
- Billed, filed, faxed and data entry.
- Received and screened a high volume number of emails and calls to ensure timely response and action.
- Tracked and traced shipments for on-time performance.
- Proficient with cargo manager and container freight tracking system.
- Kept track of interchanges from the port.
- Confirmed delivery orders and troubleshooted missed delivery dates, shortages, overages and damages.
- Worked directly with the General Manager on special projects.
- Served as a liaison between the warehouse personnel, truck drivers and customers.
- Worked with hazardous loads and made sure the carrier had the correct placards on the containers or trailers.
- Identified and managed individual client needs. (Receipt and shipment of customer property/ freight).
- Monitored team of 5 Customer Service Representatives.
- Promoted clean, safe, friendly work environment for employees and guest.
- Coordinated schedule to maintain appropriate staff coverage.
- Completed leaves of absence, time off requests and department transfers.
- Delegated work to staff, setting priorities and goals.
- Experience with loading out Export containers and bookings.
Customer Service Representative
World Trade Distribution
Houston , TX
02.2015 - 10.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Consulted with customers to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option set up assistance.
- Mentored new employees on procedures and policies to maximize team performance.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Input client information onto spreadsheets and company database to provide leaders with quick access to essential client data.
- Stored hard copies of data in organized files to optimize retrieval.
- Contacted customers via phone or email to address data inquires.
Receptionist
Houston Metro Urology
Houston , TX
06.2014 - 01.2015
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
Education
Certificate of Completion - Business
Houston Community College
Houston, TX05.2014
Skills
- Bilingual (English /Spanish)
- US Customs and Border Protection rules and Regulation
- Warehouse and manufacturing operations
- Safety-Conscious
- Quality management systems knowledge
- Shipping and Receiving Understanding
- Technologically savvy and Microsoft Office Expertise
- Problem-Solving abilities and courteous manner
- Organizational Skills
- Time Management
- Clerical Support
- Fast Learner and Work well under Pressure
- Critical Thinking
- Regulations Compliance
- Verbal and Written Communication
- Customer Service
- Work Planning and Prioritization
- Detail-Oriented
- Decision Making
- Shipment Tracking
- High Volume Calls and Emails
Affiliations
International Dean's List Society
Phi Theta Kappa Honor Society
National Society of Collegiate Scholars
Timeline
Dispatch Specialist
Maersk Hudd Transportation
03.2024 - Current
Imports FCL Manager
World Trade Distribution
10.2021 - 03.2024
Customer Service Representative
World Trade Distribution
02.2015 - 10.2021
Receptionist
Houston Metro Urology
06.2014 - 01.2015
Certificate of Completion - Business
Houston Community College
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