ARIEL RODRIGUEZ
Summary
Knowledgeable Administrative Skills with strong background in coordinating patient care plans and improving clinical workflows. Proven track record of successfully managing patient caseloads and enhancing communication between multidisciplinary teams. Demonstrated ability in utilizing problem-solving skills and empathy to provide high-quality patient care.
Overview
1
1
Language
14
14
years of professional experience
Work History
Clinical Care Coordinator
Baudry Therapy Center
Metairie, LA
04.2025 - Current
- Coordinated patient care plans to enhance treatment outcomes and streamline communication among healthcare providers.
- Managed scheduling and referrals, optimizing clinic workflows for improved patient access and service delivery.
- Served as a liaison between patients, providers, insurers, and community resources to ensure optimal service delivery throughout the continuum of care.
- Communicated with patients, ensuring that medical information was kept private.
- Championed patient advocacy, ensuring that the unique needs and preferences of each individual were respected and addressed throughout the care process.
Supervisor
LCMC New Orleans East Multispeciality Clinic
01.2022 - Current
- Maintains physician office, vacation schedules and updates templates in the EMR. Coordinate schedule coverage in the event of last-minute changes.
- Supervises employees working in front office and nursing functions. Performs probation and annual performance reviews for all employees.
- Established practice operational procedures to facilitate timely access of patients to doctors, improving overall patient flow.
- Resolved patient and parent complaints to improve satisfaction and communication.
- Takes initiative in establishing practice operational procedures to ensure timely access of patients to doctors.
- Works with leader(s) to resolve operational and personnel issues.
- Handles patient/parents' complaints.
Orthopedic Medical Assistant
LCMC New Orleans East Multispeciality Clinic
12.2016 - Current
- 1600+hours of direct patient care.
- Obtained accurate patient vital signs and removed sutures/staples post-surgery to ensure patient comfort and recovery.
- Served as primary point of contact for orthopedic surgeon/chief of staff, maintaining schedules, triaging patients, and managing paperwork for efficient office operations.
- Managed attorney and workers compensation cases to ensure proper documentation and communication.
Specialist
Monster Consumer Engagement Specialist
02.2014 - Current
- Generated trial of Monster Energy through sampling and reinforced brand image at events.
- Ensured brand integrity through professional communication and positive consumer interactions.
- Build relationships within the community to plan future events and heighten brand exposure.
Office Coordinator Orthopedics
LCMC New Orleans East Multispeciality Clinic
08.2018 - 01.2022
- Conferred with director, physicians, nurses, and family care coordinator to enhance daily operations and resolve operational challenges.
- Generates strategies that facilitate smooth day-to-day operations and ensures the efficient and effective operations of clinics to improve patient flow.
- Formulates plans to address identified areas for improvement as well as achievement of the departmental goals, setting priorities and realistic time guidelines.
- Proactively identifies patient issues and handles urgent situations promptly and facilitates closure.
- Developed strategies to streamline daily operations, improving patient flow and enhancing clinic efficiency.
- Reviewed Epic charges daily for accuracy in billing., assists with patient scheduling as needed.
- Works with staff to meet the standards such as patient satisfaction, productivity, and budget.
- Coordinated tasks and duties to ensure compliance with regulatory guidelines during clinic inspections (JCAHO, DHH NCA).
Physical Therapy Tech
Orthopedics Center for Sports Medicine
07.2013 - 11.2016
- Assisted physical therapist and physical therapy assistants in monitoring patients' adherence to their care plans.
- Coordinated scheduling and managed phone calls to ensure efficient communication.
- Obtain accurate patient vital signs and remove suture/staples post surgery.
- Medical Assistant: Orthopedic Sports Medicine.
- Primary point of contact for orthopedic surgeon/chief of staff onsite. Maintain schedules, triage and paperwork.
- Served as primary contact for orthopedic surgeon/chief of staff onsite, managing schedules, triaging patient needs, and organizing paperwork.
Physical Therapy Tech
Pontchartrain Orthopedics and Sports Medicine
11.2012 - 07.2014
- Assisted physical therapist and physical therapy assistants in monitoring patients' adherence to their plan of care. Coordinated patient appointments and Managed communications with patients.
- Assisted physical therapists in administering therapeutic exercises and modalities to enhance patient recovery.
- Maintained and organized treatment areas, ensuring cleanliness and readiness for patient appointments.
- Monitored patient progress, documenting changes and reporting to supervising therapists for tailored care plans.
Education
Bachelors of Science - Health Promotion and Human Performance: Concentration Exercise Physiology
University of New Orleans
05-2018
No Degree - undefined
Delgado Community College
05-2012
High School - undefined
Bonnabel Magnet Academy High School
01-2010
Skills
- Good listener with outgoing, friendly demeanor
- Multi-tasking
- Persistent problem solving
- Bilingual communication
- Rapid adaptation
- Scheduling
- Patient privacy
- Claims management
- Clinical staff support
- Organizational skills
- Effectively manage multiple tasks simultaneously
- Process optimization
- Time management
- Records administration
- Problem Solver who persistently follows up until issue is resolved
- Excellent written communication skills in both English and Spanish
- Excellent communication
- Staff assistance
- Collaborative teamwork
- Client relations
- Issue resolution
- Schedule management
- Good listener with outgoing, friendly demeanor
- Quick Learner, adapt easily to new protocols and changing environments
- Multitasking
- Dependability
- Effective communication
- Analytical thinking
Languages
Spanish
Native or Bilingual
Timeline
Clinical Care Coordinator
Baudry Therapy Center
04.2025 - Current
Supervisor
LCMC New Orleans East Multispeciality Clinic
01.2022 - Current
Office Coordinator Orthopedics
LCMC New Orleans East Multispeciality Clinic
08.2018 - 01.2022
Orthopedic Medical Assistant
LCMC New Orleans East Multispeciality Clinic
12.2016 - Current
Specialist
Monster Consumer Engagement Specialist
02.2014 - Current
Physical Therapy Tech
Orthopedics Center for Sports Medicine
07.2013 - 11.2016
Physical Therapy Tech
Pontchartrain Orthopedics and Sports Medicine
11.2012 - 07.2014
High School - undefined
Bonnabel Magnet Academy High School
No Degree - undefined
Delgado Community College
Bachelors of Science - Health Promotion and Human Performance: Concentration Exercise Physiology
University of New Orleans