Summary
Overview
Work History
Education
Skills
Timeline
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Ariel Rogers

Astoria,NY

Summary

Reliable Shift Leader with 11 years in food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths.

Overview

13
13
years of professional experience

Work History

Shift Leader

Crumbl Cookies
01.2023 - 08.2023


  • Replenished and rotated food items, following correct food cooling and storage procedures..
  • Cleaned, operated and maintained kitchen equipment and oven.
  • Prepared all food items in accordance with standards of quality, quantity control, taste, and presentation..
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Mixed icing and other food items by reading recipes, scaling, and measuring ingredients and operating mixer.
  • Packaged finished products for sale.

Stand Manager

Winter Pie Shop
11.2022 - 01.2023


  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success..
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Managed display cases to verify freshness and attractiveness of products.
  • Trained new employees on methods and procedures..
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Purchased food items, supplies and equipment in alignment with budgets.

Shift Lead

&pizza
06.2017 - 06.2019
  • Open and close shop maintaining policy procedures and protocol
  • Lead and executed catering orders for 5-60 ppl..
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Trained and mentored new employees to maximize team performance.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved customer complaints and issues.

Shift Lead

Wisefish Poké
02.2016 - 04.2017
  • Assisted with new employee training
  • Prepared and delivered catering orders 20-80 people.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Completed store opening and closing procedures, balanced tills and made bank deposits.
  • Delivered successful training to new employees during tenure, educating on successful work processes and productivity strategies.

Night Shift Supervisor

Wasabi Sushi & Bento
02.2014 - 08.2015


  • Completed store opening and closing procedures and balanced tills
  • Delivered successful training to new hires during tenure, educating on successful work processes and productivity strategies.I
  • Completed cash and credit card transactions accurately using POS software.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.

Delivery Associate

Sage General Store
10.2013 - 05.2014
  • Collected payments and verified telephone numbers, addresses, and proper spelling of names.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction....
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards..
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.

Cashier

Line ServerUS Open
08.2012 - 09.2012


  • Checked personal identifications during alcohol sales.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times..
  • Maintained high standards of customer service in high-volume, fast-paced operations..
  • Maintained clean, organized workspace according to operational standards.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.

Cafe Supervisor

Wollman Rink Central Park
10.2023 - Current
  • Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
  • Resolved and investigated complaints regarding service and food quality to prevent loss of business.
  • Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
  • Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Introduced new menu items to add variety and selections and meet customer preferences.
  • Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.

Education

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William Cullen Bryant HS
NY

Skills

  • Safe Work Practices
  • Quality Inspection and Control
  • Guest Satisfaction
  • POS Transactions
  • General Housekeeping
  • Effective Listening and Communication
  • Food Safety and Sanitation
  • Work Delegation
  • Staff Training
  • Cash Handling
  • Team Supervision
  • Inventory Counts
  • Shift Scheduling
  • High-Volume Environments
  • Cooking Procedures
  • Menu Memorization
  • Ingredient Preparation
  • Quality Control
  • Fast-Paced Environment
  • Attention to Detail
  • Food Handlers Permit
  • Interpersonal Skills
  • FIFO Procedures
  • Inventory Receiving
  • Food and Beverage Preparation
  • Food Delivery

Timeline

Cafe Supervisor

Wollman Rink Central Park
10.2023 - Current

Shift Leader

Crumbl Cookies
01.2023 - 08.2023

Stand Manager

Winter Pie Shop
11.2022 - 01.2023

Shift Lead

&pizza
06.2017 - 06.2019

Shift Lead

Wisefish Poké
02.2016 - 04.2017

Night Shift Supervisor

Wasabi Sushi & Bento
02.2014 - 08.2015

Delivery Associate

Sage General Store
10.2013 - 05.2014

Cashier

Line ServerUS Open
08.2012 - 09.2012

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William Cullen Bryant HS

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Ariel Rogers