Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ariel Rojas

Laveen,AZ

Summary

With my many years working in customer service I have a great and strong way when it comes to communicating with customers and relate to them on a personal level. I'm trusted when it comes to a customer’s private and personal information and is very reliable, noble, and honest. I am a great asset to any company simply for the fact I am a team player and will go above and beyond for not only my customers but for my company

Overview

19
19
years of professional experience

Work History

Claims Analyst

Bank of America
08.2013 - 01.2016
  • As a claims analyst I was on the phone and was in charge of reviewing customer’s accounts and handling any discrepancy they had found. I effectively managed a high-volume of inbound and outbound customer calls. I answered a constant flow of customer calls with up to 500 calls in queue per minute. I Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. I accurately documented, researched and resolved customer service issues. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. I managed high call volume with tact and professionalism.

Hostess

Buca Di Beppo
04.2017 - 05.2017
  • As a hostess I have many tasks, which include, greeting guests and scheduling dinning reservations for guests in advance via phone and as they arrive. I often have to make decisions about where to sit a group in the restaurant. I mainly have the shift of the opening hostess, which entails, maintaining bathrooms and lobby before guest arrived, take orders and relay the orders to the kitchen and ensure all orders are filled in a timely and accurate fashion. I also have the responsibilities of taking to go orders for the restaurant and packing up the food when it’s done, taking payments when the customer arrives for their order.

Courtesy Clerk, Cashier, Barista

Fry’s Food and Drug
06.2006 - 06.2013
  • When I was employed at fry’s food and drug I started as a courtesy clerk which entailed helping customers bag their groceries and assisting them to their car if asked. I was promoted to a cashier a few months after being a courtesy clerk. As a cashier I was responsible for ringing up customers orders and making sure they have the right change. After more time of being with fry’s I was then transferred to the Starbucks inside the fry’s and was a top barista. Being a barista included handling the pressure of many customers at once and making their drinks in a professional and timely matter.

Assistant Produce Manager

Frys Food
02.2020 - 04.2023
  • Supervised daily operations to ensure optimal product quality and inventory management.
  • Coordinated staff schedules and training programs to enhance team performance and productivity.
  • Implemented best practices for display and merchandising, increasing customer engagement.
  • Analyzed sales trends to adjust product ordering, minimizing waste and maximizing freshness.
  • Collaborated with suppliers to negotiate pricing and secure high-quality produce for store offerings.
  • Developed strategic promotional campaigns, boosting seasonal sales through targeted marketing efforts.
  • Mentored junior staff on produce handling techniques, fostering a culture of safety and efficiency.
  • Streamlined inventory tracking processes, improving accuracy in stock levels and reducing discrepancies.
  • Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
  • Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
  • Participated in regular department meetings to discuss performance metrics, strategies for improvement, and upcoming promotional activities.
  • Optimized product rotation procedures to minimize spoilage while maintaining ample stock levels for customer convenience.
  • Collaborated with store management to implement successful promotions and special events, boosting overall departmental sales.
  • Assisted in the creation and implementation of seasonal produce programs, effectively showcasing popular items during peak times.
  • Increased customer satisfaction by providing exceptional product knowledge and assistance in the selection of fresh produce.
  • Enhanced sales performance with consistent merchandising and attractive displays, showcasing seasonal items.
  • Established efficient systems for handling returns or damaged goods in accordance with store policy while minimizing loss due to shrinkage.
  • Assisted in training new team members, fostering an environment of teamwork and continuous learning for all staff.
  • Managed pricing updates accurately according to corporate guidelines, ensuring correct signage was displayed throughout the department.
  • Selected items for specials and marked down items to reduce losses.
  • Priced produce to achieve margin and sales goals.

Accounting Clerk

Larry H. Miller Volkswagen Avondale
04.2023 - Current
  • Processed invoices and expense reports, ensuring compliance with company policies.
  • Reconciled monthly bank statements, identifying discrepancies and resolving issues promptly.
  • Maintained accurate financial records using accounting software, enhancing data integrity.
  • Assisted in preparing financial statements, contributing to timely reporting for management review.
  • Answered incoming calls.
  • Delivered important documents to other dealerships.
  • Managed and collected money.

Education

High School Diploma -

Cesar Chavez High School
Laveen, AZ
01.2009

Skills

  • Skilled in call center operations
  • Customer interface expertise
  • Multi-line phone operation proficiency
  • Strong problem solving aptitude
  • Customer service award
  • Completed telephone training seminar
  • Data interpretation
  • Dispute tracking
  • Document workflow
  • Claim investigation
  • Claims review
  • Claims trend analysis
  • Accounting spreadsheets
  • Coaching and mentoring
  • Customer service and support
  • Computer skills
  • Active listening
  • Decision-making
  • Microsoft Office Suite
  • Records review
  • Team leadership
  • Team Training
  • Claim form analysis
  • Denied claims identification
  • Relationship building
  • Database management
  • Staff management
  • Payment processing

Accomplishments

  • Supervised team of 10 staff members.
  • Achieved an award for completing the most overtime with accuracy and efficiency.
  • Resolved product issue through consumer testing.

Timeline

Accounting Clerk

Larry H. Miller Volkswagen Avondale
04.2023 - Current

Assistant Produce Manager

Frys Food
02.2020 - 04.2023

Hostess

Buca Di Beppo
04.2017 - 05.2017

Claims Analyst

Bank of America
08.2013 - 01.2016

Courtesy Clerk, Cashier, Barista

Fry’s Food and Drug
06.2006 - 06.2013

High School Diploma -

Cesar Chavez High School