Ariel Rolon
Tampa,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Pointe At Carrollwood
05.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Agent
River Gardens
10.2020 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Education
High School Diploma -
Seminole Heights Charter
Tampa06.2023
Skills
- Order Fulfillment
- Credit Card Payment Processing
- Report Transcription
- Retail Sales Customer Service
- Microsoft Excel
- Active Listening
- Customer Relations
- Microsoft Word
- Customer Service
- Typing Proficiency
- Clerical Support
Timeline
Customer Service Representative
Pointe At Carrollwood
05.2022 - Current
Customer Service Agent
River Gardens
10.2020 - 05.2022
High School Diploma -
Seminole Heights Charter